Skip to content

Admin user authentication treats email addresses as case-sensitive #2789

@antonioribeiro

Description

@antonioribeiro

Description

Twill's admin authentication appears to treat email addresses as case-sensitive, causing login failures when users enter their email in a different case than how it was originally stored.

Steps to reproduce

  1. Create a Twill admin user with email [email protected]
  2. Attempt to log in with [email protected]
  3. Login fails

Expected result

Email addresses should be treated as case-insensitive for authentication. A user registered as [email protected] should be able to log in with [email protected].

  • RFC 5321 recommends treating email addresses as case-insensitive for practical purposes
  • All major email providers (Gmail, Outlook, Yahoo) treat addresses as case-insensitive
  • Mobile devices often auto-capitalize the first letter, causing unexpected login failures
  • This is a common UX friction point that leads to support requests

Actual result

Login fails when the email case doesn't exactly match the stored value.

Versions

  • Twill version: 3.5.2
  • Laravel version: 11
  • PHP version: 8.3

Metadata

Metadata

Assignees

No one assigned

    Labels

    No labels
    No labels

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions