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EPIC 2: Product Catalog and Vendor Management

• As a vendor, I want to be able to create, update, and manage my product listings, including details like pricing, descriptions, images, and inventory levels.
• As a vendor, I want to be able to manage orders, view sales reports, and track shipments for my products.
• As a buyer, I want to be able to browse, search, filter, and sort the product catalog, and view detailed product information.
• As an admin, I want to be able to review and approve or reject new vendor accounts and product listings, as well as manage existing vendor accounts and products.

EPIC 3: Shopping Experience and Checkout

• As a buyer, I want to be able to add products to my shopping cart, update quantities, and remove items.
• As a buyer, I want to be able to proceed to the checkout process, select shipping options, apply promotions or discounts, and securely complete my purchase using various payment methods.
• As a buyer, I want to be able to view my order history, track order status, and initiate returns or exchanges.

EPIC 4: Promotions and Discounts

• As a vendor, I want to be able to create and manage promotional offers, including discounts, bundles, and limited-time sales for my products.
• As a buyer, I want to be able to view and apply available promotions and discounts during the shopping and checkout process.
• As an admin, I want to be able to review and approve or reject promotional offers submitted by vendors, as well as create site-wide promotions and discounts.

EPIC 5: Order Management and Fulfillment

• As a buyer, I want to be able to track the status of my orders, receive updates on the shipping and delivery process, and initiate returns or exchanges if needed.
• As a vendor, I want to be able to manage the fulfillment of orders, including printing shipping labels, providing delivery updates, and processing returns or exchanges.
• As an admin, I want to be able to monitor the overall order and delivery process, identify any issues or delays, and manage returns and exchanges.

EPIC 6: Customer Support and Reviews

• As a buyer or vendor, I want to be able to contact customer support for inquiries, issues, and feedback, and track the status of my support requests.
• As a vendor, I want to be able to respond to customer inquiries and manage customer reviews and feedback for my products.
• As an admin, I want to be able to monitor and manage the overall customer support process, including tracking response times, customer satisfaction, and escalating or resolving issues.

These EPICs provide a clear and comprehensive framework for the development of the e-commerce web application, covering all the essential features and functionalities required for buyers, vendors, and administrators. Each EPIC will be further broken down into user stories, tasks, and acceptance criteria during the development process.