The `UserProfile.fromMap` fails for some users

[esuljic]

Checklist

• The issue can be reproduced in the auth0_flutter sample app (or N/A).
• I have looked into the Readme, Examples, and FAQ and have not found a suitable solution or answer.
• I have looked into the API documentation and have not found a suitable solution or answer.
• I have searched the issues and have not found a suitable solution or answer.
• I have searched the Auth0 Community forums and have not found a suitable solution or answer.
• I agree to the terms within the Auth0 Code of Conduct.

Description

Hi support, 160 users so far encountered this issue (almost 300 occurrences). I tracked it down, it narrows to UserProfile.fromMap(result). Seems like some parameters from the payload are missing. I am not sure which ones

Reproduction

Not sure how to reproduce

Additional context

No response

auth0_flutter version

1.9.0

Flutter version

3.27.1

Platform

Android

Platform version(s)

No response

[pmathew92]

Hi @esuljic , Will check this on our end to see if we can reproduce it and fix it

[esuljic]

Thanks @pmathew92 , tell me if you need more info

[pmathew92]

Hi @esuljic , I tried this from my end but wasn't able to reproduce this issue. From the bug report image you shared ,it seems to have failed at an api level even before UserProfile.fromMap(result) is called. Could you check in the Auth0 dashboard tenant monitoring log to see if you can get more info . Also does your users return any additional info in the payload ? My test user info contains below info

{sub: auth0|67640b3985ffcfa7cf0db790, name: johnnydoe@test.com, given_name: null, family_name: null, middle_name: null, nickname: johnnydoe, preferred_username: null, profile: null, picture: https://s.gravatar.com/avatar/9d7c02469a21dbefde08f9a64599ae21?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fjo.png, website: null, email: johnnydoe@test.com, email_verified: false, gender: null, birthdate: null, zoneinfo: null, locale: null, phone_number: null, phone_number_verified: null, address: null, updated_at: 2025-05-05T11:08:40.746Z, custom_claims: {}}