slack_support

title	AI-driven Slack bot for assistance requests
description	Automatically route help requests to the right expert based on topic analysis and expertise matching
integrations	slack googlesheets googlegemini
categories	AI Productivity
tags	next_event subscribe interactive_workflows user_interactions event_loops timeout_handling notifications state_management

AI Driven Slack Support

This project automates help request management by assigning experts based on AI-inferred topics and predefined expertise. It tracks requests, allows experts to claim and resolve them, and sends reminders if unclaimed.

For example, given this expertise table:

   | A       | B         | C
---+---------+-----------+--------------
 1 | Itay    | U12345678 | cats,dogs
 2 | Haim    | U87654321 | russian

This would happen:

How It Works

1. Receive a help request from a user
2. Identify the request topic using Gemini AI
3. Assign the request to the appropriate expert based on the expertise table
4. Confirm the expert’s acceptance of the request
5. Track the request until the expert resolves it
6. Remind the expert if the request remains unresolved within a set time

Cloud Usage

1. Initialize your connections (Google Sheets, Google Gemini, Slack)
2. Set the DIRECTORY_GOOGLE_SHEET_ID project variable, in the "VARIABLES" tab, to point to your Google Sheet
3. (Optional) Set the HELP_REQUEST_TIMEOUT_MINUTES project variable, in the "VARIABLES" tab, to set the timeout for unclaimed requests
4. Deploy project

Trigger Workflow

The workflow is triggered when the bot is mentioned in a message within a channel where it is a member. For example:

@autokitteh help me with my cat

When a topic matches an expert's expertise, the bot notifies them. The expert can use:

• !take to claim the request
• !resolve to mark it complete

Self-Hosted Deployment

Follow these detailed instructions to deploy the project on a self-hosted server.