🐛 sentry: Issue list not working with SaaS offering

[timo-reymann]

Workspace

sentry

📜 Description

After configuring the Sentry plugin, the issue list for entities seems to be empty, when changing the time range it displays the error message:

TypeError: Cannot read properties of undefined (reading 'error')
    at https://backstage.instance/static/5408.eb5b6e3d.chunk.js:1:2869
    at Object.create (https://backstage.instance/static/5408.eb5b6e3d.chunk.js:9:549423)
    at https://backstage.instance/static/5408.eb5b6e3d.chunk.js:9:550495
    at https://backstage.instance/static/5408.eb5b6e3d.chunk.js:9:550930
    at https://backstage.instance/static/5408.eb5b6e3d.chunk.js:9:551325
    at W (https://backstage.instance/static/5408.eb5b6e3d.chunk.js:1:2945)
    at ad (https://backstage.instance/static/module-react-dom.f09873e1.js:1:58512)
    at i (https://backstage.instance/static/module-react-dom.f09873e1.js:1:119372)
    at oD (https://backstage.instance/static/module-react-dom.f09873e1.js:1:99049)
    at oR (https://backstage.instance/static/module-react-dom.f09873e1.js:1:98919)
    at ox (https://backstage.instance/static/module-react-dom.f09873e1.js:1:95690)
    at oz (https://backstage.instance/static/module-react-dom.f09873e1.js:1:96079)
    at r8 (https://backstage.instance/static/module-react-dom.f09873e1.js:1:44918)
    at https://backstage.instance/static/module-react-dom.f09873e1.js:1:93604

The following request to the backend for the entity does return results:

GET https://backstage.instance/api/proxy/sentry/api/0/projects/myOrgId/myProjectId/issues/?statsPeriod=24h
Content-Type: application/json

[
   {
        "id": "issueId",
        "shareId": null,
        "shortId": "PROJ-2F",
        "title": "AttributeError: module 'xx.__version__' has no attribute 'replace'",
        "culprit": "xx.markdown.table in add_row",
        "permalink": "https://xxx.sentry.io/issues/84581034/",
        "logger": null,
        "level": "warning",
        "status": "unresolved",
        "statusDetails": {},
        "substatus": "new",
        "isPublic": false,
        "platform": "python",
        "project": {
            "id": "xxx",
            "name": "xxx",
            "slug": "xxxx",
            "platform": "python"
        },
        "type": "error",
        "metadata": {
            "value": "module 'xxx.__version__' has no attribute 'replace'",
            "type": "AttributeError",
            "filename": "xxx/markdown/table.py",
            "function": "add_row",
            "in_app_frame_mix": "system-only",
            "sdk": {
                "name": "sentry.python",
                "name_normalized": "sentry.python"
            },
            "initial_priority": 50,
            "title": null
        },
        "numComments": 0,
        "assignedTo": null,
        "isBookmarked": false,
        "isSubscribed": false,
        "subscriptionDetails": null,
        "hasSeen": false,
        "annotations": [],
        "issueType": "error",
        "issueCategory": "error",
        "priority": "medium",
        "priorityLockedAt": null,
        "seerFixabilityScore": null,
        "seerAutofixLastTriggered": null,
        "isUnhandled": true,
        "count": "5",
        "userCount": 1,
        "firstSeen": "2025-12-22T17:29:54.362486Z",
        "lastSeen": "2025-12-22T17:37:15.553055Z",
        "stats": {
            "24h": [
                [
                    1766916000,
                    0
                ],
                [
                    1766919600,
                    0
                ],
                [
                    1766923200,
                    0
                ],
                [
                    1766926800,
                    0
                ],
                [
                    1766930400,
                    0
                ],
                [
                    1766934000,
                    0
                ],
                [
                    1766937600,
                    0
                ],
                [
                    1766941200,
                    0
                ],
                [
                    1766944800,
                    0
                ],
                [
                    1766948400,
                    0
                ],
                [
                    1766952000,
                    0
                ],
                [
                    1766955600,
                    0
                ],
                [
                    1766959200,
                    0
                ],
                [
                    1766962800,
                    0
                ],
                [
                    1766966400,
                    0
                ],
                [
                    1766970000,
                    0
                ],
                [
                    1766973600,
                    0
                ],
                [
                    1766977200,
                    0
                ],
                [
                    1766980800,
                    0
                ],
                [
                    1766984400,
                    0
                ],
                [
                    1766988000,
                    0
                ],
                [
                    1766991600,
                    0
                ],
                [
                    1766995200,
                    0
                ],
                [
                    1766998800,
                    0
                ]
            ]
        }
    },
    # and more ...
]

However the list stays empty

👍 Expected behavior

Issues load properly and on changing the time range it does not crash with an error message.

👎 Actual Behavior with Screenshots

👟 Reproduction steps

1. Set up sentry with SaaS offering following the onboarding guide
2. Try to load issues for an entity using the sentry.io API

📃 Provide the context for the Bug.

Basically, makes the sentry plugin useless.

👀 Have you spent some time to check if this bug has been raised before?

• I checked and didn't find similar issue

🏢 Have you read the Code of Conduct?

• I have read the Code of Conduct

Are you willing to submit PR?

No, but I'm happy to collaborate on a PR with someone else