There is no after-sales support at all.

[Ecoglory2]

I am managing a printfarm.

And some of my printers using Biqu h2 revo.

Time goes by, their gears worn out.

So, I tried to buy their gears for spare part.

But There is no answer from 3 email contact person, whatsapp number.

5 of my machines are not working because of this stupid gears.

and, there is no shop selling it's gear.

I recommend others not to buy this, Unless you want a disposable extruder,

[bigtreetech]

When did you send the emails? There was recently a national holiday which has caused a backlog. @BTTJUSTIN will help you to get in touch with the right people. Also try to use the ticketing system here which has a 24 hour max turnaround time. https://biqu3d.com/pages/submit-a-ticket

[Ecoglory2]

I Kept trying to contact before national holiday. Emails, What'sapp and I know that your national holiday ends 6th Oct. But no one respond until today. Oct 14th. I did that ticket thing yesterday. but no respond was come to me, until now.
5 of my printers are not working since then. I'm running out of patience.

[bigtreetech]

Did someone respond to the ticket then or are you speaking about this as a response? The national holiday finished on the 8th and then there was quite a backlog to work through.

[Ecoglory2]

no one respond to that. Please make someone to communicate with me. ecoglory@ecoglory.co.kr

[Ecoglory2]

Hew.. Someone who belongs to BTT sent me an Email. But that's all. I sent image of purchasing record, and worn out gears. but no response after then. I just want to purchase some gears. that is only one I need. What makes it so hard?

[bigtreetech]

When did they send the email? It has only been an hour since you posted this. Give them a chance.

[Ecoglory2]

I tried it from 27th Sep. And now is 14th October. Your men already got plenty of chance .

[jeondahye2]

Hmm... That looks horrible.

[bigtreetech]

I tried it from 27th Sep. And now is 14th October. Your men already got plenty of chance .

Did they sort out your situation?

[Ecoglory2]

@bigtreetech Not yet. They told me that wait until give me payment url via aliexpress. But there is no progress from then.

[bigtreetech]

Let me chase them up again. I think that they may have left work for the day and sent it when they got back in the morning.

[Ecoglory2]

My email : ecoglory@ecoglory.co.kr

There looks a part is out of stock. and telling me delivery time is unknown.

Out of stock is Ok. But I am sure that he will postpone delivery forever unless I keep send email and write such a issue.

It is Sooooo hard to purchase such a small parts.....

[bigtreetech]

They just mentioned to me that they are communicating with the warehouse about stock availability. It seems that they just didn't communicate that well in the email.

[Ecoglory2]

Today, finally I paid for them on "Special link" on Aliexpress. I know that there are many Biqu H2 series users. I suggest you to make regular sales page on Aliexpress or you homepage shopping mall. Or It can be just disposable extruder as I mentioned.

[Ecoglory2]

Hgx, Sherpa, Orbiter... There is no extruder that not selling spare gear parts, except Biqu H2 Serieses..