Samsung TV UN75U8000FFXZA Never Allows Control

[AN2x4]

I've set up all the access control (notifications to "first time"), allow external devices to control TV, etc. on my new Samsung TV, but I still can't control it with Companion. It continues to prompt to allow permission for "Bitfocus Companion" despite setting to "first time only" (i tried all the settings as well).

Support info for TV:
MN : UN75U8000FFXZA
PD : 8/12/2025

FW : T-KSU2EFAKUC-0090-1104.3

FC : SWU-OU_T-KSU2EFAKUC-0090_1104_250530
MI : T-KSU2EFAKUC-0090
LS : US DI : 2DCDNTGIFL3VC
MA : 28AF42E99F44
SC : 70901_Z_Z_Z SB

The Samsung module is the latest stable. The TV's firmware was updated to the latest. The Samsung connection module filled in the MAC for the TV, but never the token. Every time I alter the connection info or turn it back on, the TV prompts for permission, so it would appear that it is talking at some level.

On the TV at one point, listing the connected devices, it identified Bitfocus Companion as connected, but only seemed to indicate that it could view settings. I can't find any menu to alter the level of access within the TV.

This model isn't on the list of tested models, but wondering if there's something I've missed or there's something else to try.
Thanks

[AN2x4]

Meant to include that this is Companion 4.0.3 on a Pi.

[shokenson]

I'm having the very same issue with our 98" version of TV:
MN: UN98DU9000FXZA. The target Mac address do autofill but no token presents it self. I also have the same notification on screen to allow Bitfocus Companion app access even thought I have it set to only ask first time. It will trigger the notification when I try changing the TV status to "off" via the created button.

I'm running Companion 4.0.3 on a Mac M4 mini running Sequoia

[JRNYproduction]

I have the same issue with a few different models of Samsung. I've been working with ChatGPT to narrow down the issue. With logs I was able to get the correct token and input it into the module but it still fails. It appears like whatever behind the scenes protocol is being used in the module, the TV is refusing connection. If I discover a workable solution I'll post it here. I might try sending commands via the Global Cache iTach IR output box. Not as "clean" of a solution but it might solve the overall issue of needing control. Unfortunately I have 12 TVs across a fairly large facility to control. All Samsung. ugh.

[Lukeb873]

This seems to be an issue with the new Samsung Tizen OS and new smarthub. This still seems to work on their older TVs (tested with un50mu6300). The module creator would need to update this to work with the newer versions of Tizen OS.

[CynosaHacks]

Same issue