BEP2 Recovery Tool does not support hardware wallets (Tangem) – assets locked

[alpet1978-bot]

Hello BNB Chain Team,

I am reporting a BEP2 asset recovery issue affecting hardware wallet users.

BEP2 address:
bnb1d2n02ee77zl2rquc6vrqvkhwasqanfu346l8gn

Last transaction hash:
B8CE2D7A0C3D7A4F5B82871499BBAAB181AA999C7C35CAEBCF3233113CE032CE

My BEP2 assets are controlled by a Tangem hardware wallet.
I am aware of the official BEP2 recovery tool, however it only supports Trust Wallet and BNB Chain Wallet.

Tangem wallets:

• do not allow private key export
• cannot be imported into Trust Wallet
• are not supported by the recovery tool

As a result, hardware wallet users are completely blocked from recovery, despite being legitimate asset owners.

Questions:

1. Is there a planned manual or alternative recovery process for hardware wallets?
2. Is BNB Chain working with hardware wallet providers (Tangem, etc.) to enable recovery via message signing?
3. If not, should such BEP2 assets be considered permanently unrecoverable?

I am ready to provide any proof of ownership required.

Thank you for clarification.

[buddh0]

resolving

[clydemeng]

@alpet1978-bot
can you submit a support ticket through the official channels:

Discord: https://discord.gg/bnbchain
Telegram: @bnbchain_official_bot