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Issue when users try to pay with card, but dropin reloads and returns 3DS error #976

@zimdin12

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@zimdin12

We are having this weird issue constantly where Some users (quite small percentage) cannot pay via dropin. they enter their card data, then they press submit and whole dropin just reloads. I see error "something went wrong during 3D Secure authentication. Please try again." in my logs.
Since it is quite rare then i haven't been able to repro this issue myself. only recordings and feedback from clients.

I have seen this issue mainly with FR, UK and ES clients (we cover over 20 countries)
We are using droping v1.44.0.
We thought about moving to 1.45.2, but I didn't see it released here with changelog so we haven't tried that jet.

I shall test

Is this known issue? any ideas of how to solve it ?

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