Failed to retrieve box art for an app in the Apps list and Smart Hub Preview

[Gustour]

Moonlight Version

1.15.0

Installation Type

Apps2Samsung

Device Model

QE65Q80TATXXC

Device OS

5.5

Host OS

Windows

Host Software

Sunshine

Host Setup

No response

Bug Description

(Sorry i am not a native English speaker)
Hi, first, thanks for your work, it's so good to be able to cast on my TV.
Since last release (1.15.0) I have a small bug, the last added app have an error on his image (like no image found).
I tried to set the same image as a working app, but same error only on the last added app.
I found a way to solve it, add an other app, then the previous one work, and then i delete the last one, so they all work.
Strange.
Hope you can reproduce it and solve it.
Thanks again

Reproduction Steps

No response

Expected Behavior

No response

Log Files

No response

Screenshots

No response

[github-actions]

Hi @Gustour,
Thank you for raising an issue. We will investigate the matter and get back to you as soon as possible.
Please make sure you have given us as much context as possible.

[eduardomozart]

Can you provide the TV screen photo and the Moonlight logs? Is this issue happening on App List (Moonlight) or Smart Hub Preview? Instructions: https://translate.google.com/translate?sl=pt&tl=en&hl=pt-BR&u=https://eduardomozartdeoliveira.wordpress.com/2024/07/23/instalacao-do-moonlight-sunshine-e-blackhole-no-macos/&client=webapp ("How to investigate and report errors" section)
I think this issue may be related to #124 which may cause the cancellation of the box art download. It should probably be fixed in the next Moonlight-Tizen release.

[brightcraft]

Hi @Gustour, could you confirm whether the box art issue is happening in the regular Apps view inside Moonlight, or with the apps shown in Smart Hub Preview?

@eduardomozart has opened a PR that may probably fix the issue you are experiencing. If you can confirm the issue you’re experiencing, I can provide you with a test build containing the changes from that PR so you can verify whether it resolves the issue.

Also if possible, a screenshot of the affected screen and the Moonlight logs would also be helpful for confirming the issue.

[Gustour]

Hi guys, thanks for the answer.

It happens on both, inside Moonlight and in Smart Hub. I'll take the 2 screens when i ll be home and logs too.

I can test a PR if you send me the link to.

[eduardomozart]

@Gustour The current https://github.com/Apps2Samsung/Apps2Samsung/releases beta release of Apps2Samsung introduces remote debug through Apps2Samsung/Apps2Samsung#554
It should help you retrieve debug logs from Moonlight Tizen. I think the Moonlight-Tizen Wiki and the Create New Issue form could be updated to include a link to this step-by-step:

Whether you are a developer looking for an easy way to inspect your web apps, or an end user trying to gather logs to report an issue (like for Moonlight Tizen), this feature makes the process seamless.

How to use the Debug Mode:

2. Open Apps2Samsung: Connect to your Samsung TV as usual and navigate to the Installed Apps list.
3. Start Debugging: Locate the app you want to debug in the list and click the Debug (code </>) icon.
4. Automatic Tunneling: Apps2Samsung will automatically stop the app if it's already running, restart it in debug mode, and securely tunnel the TV's debug port to your local machine (localhost:9222). A progress bar will appear at the top to indicate the tunnel is active, and the app list will dim.
5. Inspect the App: Google Chrome or Microsoft Edge will automatically launch and open the chrome://inspect or edge://inspect page.
6. Connect: On the inspector page, click "Configure...", ensure localhost:9222 is in the list, and then click "inspect" under your app's target to open the DevTools and view the live logs!
7. Stop Debugging: Once you are done, simply click the red Stop (⏹) button at the top of the Apps2Samsung window. This will cleanly close the tunnel while leaving your app running normally on the TV.

[brightcraft]

Hey @Gustour, I have prepared a test build that includes the proposed fix from the submitted PR #131, which you can download from here.

Could you please install it and let us know if it resolves your issue?

[Gustour]

Thanks a lot to try to solve my problem.

I am not sure to understand everything but :

1/ I tried the v2026.0818.1515-fix-broken-boxart version but the problem is still here
2/ i have installed the Apps2Samsung beta, launch the debug mode but then i am lost. I think it s well configured

But then I just have a white page in chrome

Sorry can't help much

[brightcraft]

Thanks for testing the build @Gustour. Regarding Apps2Samsung, I believe @eduardomozart will be able to help since I haven’t used the beta version myself. In the meantime, could you tell me the dimensions of the box art file for the game whose image is not being displayed, as shown in the screenshot? Also, is the file PNG or JPG?

This is the least we can test for now, since having the Moonlight logs would be very helpful for identifying what is causing the issue.

[eduardomozart]

When you start the remote debugging, on the chrome://inspect page, you should be able to see the Moonlight app in the list, and by clicking on inspect link, it should open a window that allows you to open the browser console:

When the browser console opens, use the remote controller of your TV until you reproduce the issue, then right-click the console and select "Copy console" and paste the output here.
Regarding the image, from the photo it seems that it is not exactly the last item on the list. Can you zip the image used in the Resident Evil Requiem game and share the zip with us? We'll create an app entry with the image to reproduce the issue.
Also, if you can, please zip the folder %ProgramFiles%\Sunshine\config and share it with us. This folder has the apps.json (your app list) and Sunshine settings, which would be useful to reproduce your environment.