error when using RetellAI integration "no_available_users_found_error"

[lfsadigital]

Funny thing is that the event is acually created, but cal returns this as a reponse:
{"error":"Error calling Cal Booking API: Axios Error: error code: ERR_BAD_REQUEST, error message: Request failed with status code 400\nresponse status: 400\nresponse data: [{"message":"1","data":null},"no_available_users_found_error"]"}

[dosubot[bot]]

Hi @lfsadigital! I'm Dosu and I’m helping the cal.com team.

The "no_available_users_found_error" means the Cal.com Booking API couldn't find any available user (host) for the requested booking. This often happens in team or round robin event types if all potential hosts are unavailable due to calendar conflicts, out-of-office status, or business rules. It can also occur if the event type ID in your RetellAI integration doesn't match an active event type in your Cal.com setup, or if the team/user availability isn't configured correctly.

This error was recently fixed in a Cal.com update, so first check your Cal.com version and update if you're not on the latest release. If you're up to date and still seeing the error, double-check that your event type IDs match, all relevant users have connected calendars, and there are available time slots for the requested booking window. If the problem persists, review the API request parameters sent by RetellAI to ensure they align with the latest Cal.com requirements.
Relevant discussion and fix
Event type ID mismatch example

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[lfsadigital]

@dosu @dosu
Yeah, i checked all that and i cant find an answer.
Also, despite the response from the api being "no_available_users_found_error", I can see the event listed and booked on my own cal page BUT it won't show on my google calendar connected to it.

Only when i book it manually that the meeting will show on my google calendar

Ps: my event is NOT a team event, rather an individual one.