Increase attachment upload limit from 5 MB to 40 MB on mobile #980
Description
Is your enhancement request related to a problem? Please describe.
On the mobile apps the current attachment limit is 5 MB, which is too low for normal use. Most photos, PDFs, short videos and audio files generated by modern phones are larger than 5 MB, so I often can’t send the file I need. I end up having to compress it manually or move to desktop, which slows down the workflow and makes the mobile app feel very limited.
Describe the solution you'd like
Increase the attachment upload limit on the mobile apps from 5 MB to 40 MB. Ideally this limit should be consistent with the backend/web limit and, if possible, configurable via environment/server settings. The app should validate the size before upload and show a clear message only when the file exceeds the configured limit.
Describe alternatives you've considered
- Manually compressing images/videos before sending (time-consuming and hurts quality).
- Splitting documents into multiple smaller files.
- Sending files via another channel (e-mail, WhatsApp, etc.) and only referencing them in Chatwoot.
All of these workarounds hurt the UX and defeat the purpose of using the mobile app as the main support tool.
Additional context
This is especially important for users who rely heavily on mobile to send:
- Photos of documents, receipts and products
- PDFs (contracts, invoices, reports)
- Short demo or evidence videos
- Voice notes or audio files
Raising the limit to 40 MB would cover the vast majority of these real-world cases and make the mobile experience much closer to what users expect from a modern support app.