feat: crisp origin report (#691)

Author: annarhughes

src/crisp/crisp.controller.ts

@@ -0,0 +1,16 @@
+import { Controller, Get, UseGuards } from '@nestjs/common';
+import { ApiTags } from '@nestjs/swagger';
+import { SuperAdminAuthGuard } from 'src/partner-admin/super-admin-auth.guard';
+import { CrispService } from './crisp.service';
+
+@ApiTags('Crisp')
+@Controller('crisp')
+export class CrispController {
+  constructor(private readonly crispService: CrispService) {}
+
+  @Get('/analytics-message-origin')
+  @UseGuards(SuperAdminAuthGuard)
+  async getCrispMessageOriginAnalytics() {
+    return this.crispService.getCrispMessageOriginAnalytics();
+  }
+}

src/crisp/crisp.module.ts

@@ -3,10 +3,12 @@ import { TypeOrmModule } from '@nestjs/typeorm';
 import { EventLogEntity } from 'src/entities/event-log.entity';
 import { UserEntity } from 'src/entities/user.entity';
 import { EventLoggerService } from 'src/event-logger/event-logger.service';
+import { CrispController } from './crisp.controller';
 import { CrispService } from './crisp.service';
 
 @Module({
   imports: [TypeOrmModule.forFeature([EventLogEntity, UserEntity])],
   providers: [CrispService, EventLoggerService],
+  controllers: [CrispController],
 })
 export class CrispModule {}

src/crisp/crisp.service.ts

@@ -139,4 +139,40 @@ export class CrispService {
       throw new Error(`Delete cypress crisp profiles API call failed: ${error}`);
     }
   }
+
+  async getCrispMessageOriginAnalytics() {
+    const messageSentEvents = await this.eventLoggerService.getMessageSentEventLogs();
+    const userEmails = [...new Set(messageSentEvents.flatMap((event) => event.user.email))];
+
+    let totalEmailOrigin = 0;
+    let totalChatOrigin = 0;
+
+    for (const userEmail of userEmails) {
+      const conversations = await CrispClient.website.listPeopleConversations(
+        crispWebsiteId,
+        userEmail,
+      );
+
+      for (const conversation of conversations) {
+        const messages = await CrispClient.website.getMessagesInConversation(
+          crispWebsiteId,
+          conversation,
+        );
+
+        for (const message of messages) {
+          if (message.from === 'user') {
+            if (message.origin === 'chat') totalChatOrigin++;
+            if (message.origin === 'email') totalEmailOrigin++;
+          }
+        }
+      }
+    }
+    const totalMessages = totalEmailOrigin + totalChatOrigin;
+    const chatPercentage =
+      totalMessages === 0 ? 0 : Math.round((totalChatOrigin / totalMessages) * 100);
+    const emailPercentage =
+      totalMessages === 0 ? 0 : Math.round((totalEmailOrigin / totalMessages) * 100);
+
+    return `Crisp message origin report: ${totalChatOrigin} (${chatPercentage}%) chat origin, ${totalEmailOrigin} (${emailPercentage}%) email origin`;
+  }
 }

src/event-logger/event-logger.service.ts

@@ -3,7 +3,7 @@ import { InjectRepository } from '@nestjs/typeorm';
 import { EventLogEntity } from 'src/entities/event-log.entity';
 import { UserEntity } from 'src/entities/user.entity';
 import { Repository } from 'typeorm';
-import { ICreateEventLog } from './event-logger.interface';
+import { EVENT_NAME, ICreateEventLog } from './event-logger.interface';
 
 const logger = new Logger('EventLogger');
 
@@ -20,6 +20,13 @@ export class EventLoggerService {
     return await this.eventLoggerRepository.findOneBy({ id });
   }
 
+  async getMessageSentEventLogs(): Promise<EventLogEntity[]> {
+    return await this.eventLoggerRepository.find({
+      where: { event: EVENT_NAME.CHAT_MESSAGE_SENT },
+      relations: { user: true },
+    });
+  }
+
   async createEventLog({ email, userId, event, date }: ICreateEventLog) {
     try {
       if (!userId && !email) {