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| 1 | +# yaml-language-server: $schema=https://raw.githubusercontent.com/redhat-developer/rhdh-plugins/refs/heads/main/workspaces/marketplace/json-schema/plugins.json |
| 2 | +apiVersion: extensions.backstage.io/v1alpha1 |
| 3 | +kind: Plugin |
| 4 | +metadata: |
| 5 | + name: servicenow |
| 6 | + namespace: rhdh |
| 7 | + title: ServiceNow Integration for Red Hat Developer Hub |
| 8 | + description: | |
| 9 | + The ServiceNow plugin integrates ServiceNow incidents directly into your developer portal. |
| 10 | + View, search, and filter incidents assigned to users or associated with catalog entities, |
| 11 | + enabling faster visibility and better operational awareness. |
| 12 | +
|
| 13 | + annotations: |
| 14 | + extensions.backstage.io/pre-installed: 'false' |
| 15 | + extensions.backstage.io/verified-by: Red Hat |
| 16 | + tags: |
| 17 | + - itsm |
| 18 | + - incident-management |
| 19 | + links: |
| 20 | + - title: Homepage |
| 21 | + url: https://red.ht/rhdh |
| 22 | + - title: Bugs |
| 23 | + url: https://issues.redhat.com/browse/RHIDP |
| 24 | + - title: Documentation |
| 25 | + url: https://github.com/backstage/community-plugins/tree/main/workspaces/servicenow |
| 26 | + - title: Source Code |
| 27 | + url: https://github.com/backstage/community-plugins/tree/main/workspaces/servicenow |
| 28 | + |
| 29 | +spec: |
| 30 | + support: community |
| 31 | + lifecycle: beta |
| 32 | + author: Red Hat |
| 33 | + publisher: Red Hat |
| 34 | + |
| 35 | + categories: |
| 36 | + - ITSM |
| 37 | + - Integration |
| 38 | + |
| 39 | + highlights: |
| 40 | + - View ServiceNow incidents for the logged-in user or associated with the current catalog entity |
| 41 | + - Filter by incident state and priority |
| 42 | + - Search incidents by request ID or description |
| 43 | + - Sort incidents by request ID, description, created date, priority, or state |
| 44 | + - Customize queries with advanced parameters |
| 45 | + |
| 46 | + description: | |
| 47 | + The ServiceNow plugin brings incident visibility from your ServiceNow instance into the |
| 48 | + Red Hat Developer Hub. It allows users to view incidents associated with the logged in user, |
| 49 | + whether they are the caller, assignee, or reporter, as well as incidents linked to the |
| 50 | + current catalog entity. This enables seamless access to operational data and helps accelerate |
| 51 | + issue resolution. |
| 52 | +
|
| 53 | +
|
| 54 | + ## Adding The Plugin To Red Hat Developer Hub |
| 55 | +
|
| 56 | + See the [Red Hat Developer Hub documentation](https://docs.redhat.com/en/documentation/red_hat_developer_hub) |
| 57 | + for further instructions on how to add, enable, configure, and remove plugins in your instance. |
| 58 | +
|
| 59 | + ## configuration |
| 60 | +
|
| 61 | + The plugin requires your ServiceNow instance URL and authentication details (such as Basic Auth or OAuth). |
| 62 | + You can optionally filter incidents by user fields like `caller_id`, `assigned_to`, or `opened_by`. |
| 63 | +
|
| 64 | + For detailed setup of both frontend and backend components, refer to the [ServiceNow plugin documentation](https://github.com/backstage/community-plugins/tree/main/workspaces/servicenow). |
| 65 | +
|
| 66 | + icon: ## to be added |
| 67 | + |
| 68 | + packages: |
| 69 | + - backstage-community-plugin-servicenow-backend |
| 70 | + - backstage-community-plugin-servicenow |
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