Add contact waiting time scores component specs

Author: KPobeeNorris

spec/components/csr_table/contact_waiting_time_scores_component_spec.rb

@@ -0,0 +1,75 @@
+# frozen_string_literal: true
+
+require "rails_helper"
+
+RSpec.describe CsrTable::ContactWaitingTimeScoresComponent, type: :component do
+  subject { page }
+
+  let(:supplier) { build(:supplier, :ranked) }
+
+  before do
+    render_inline described_class.new(supplier)
+  end
+
+  it { is_expected.to have_text "Contact waiting time" }
+  it { is_expected.to have_text "How long can you expect to wait when contacting this supplier?" }
+
+  it { is_expected.to have_text "Emails responded to within 2 days" }
+  it { is_expected.to have_text "89%" }
+  it { is_expected.to have_text "Average call centre wait time" }
+  it { is_expected.to have_text "3 minutes 27 seconds" }
+
+  context "when the supplier has synchronous customer contact channels" do
+    let(:supplier) { build(:supplier, :sync_contact) }
+
+    it { is_expected.to have_text "Average Webchat response time" }
+    it { is_expected.to have_text "3 minutes" }
+    it { is_expected.to have_text "Average Whatsapp response time" }
+    it { is_expected.to have_text "1 hour 23 minutes 10 seconds" }
+    it { is_expected.to have_text "Average SMS response time" }
+    it { is_expected.to have_text "4 hours 47 minutes" }
+    it { is_expected.to have_text "Average response time using the supplier's app" }
+    it { is_expected.to have_text "39 minutes 16 seconds" }
+    it { is_expected.to have_text "Average response time using a customer account portal" }
+    it { is_expected.to have_text "1 hour 1 minute 1 second" }
+  end
+
+  context "when the supplier has asynchronous customer contact channels" do
+    let(:supplier) { build(:supplier, :async_contact) }
+
+    it { is_expected.to have_text "Webchat messages responded to within 2 days" }
+    it { is_expected.to have_text "45.7%" }
+    it { is_expected.to have_text "Whatsapp messages responded to within 2 days" }
+    it { is_expected.to have_text "89.3%" }
+    it { is_expected.to have_text "SMS messages responded to within 2 days" }
+    it { is_expected.to have_text "99.9%" }
+    it { is_expected.to have_text "Messages responded to within 2 days using the supplier's app" }
+    it { is_expected.to have_text "74.2%" }
+    it { is_expected.to have_text "Messages responded to within 2 days using a customer account portal" }
+    it { is_expected.to have_text "82.9%" }
+  end
+
+  context "when the supplier has no asynchronous or synchronous customer contact channels" do
+    let(:supplier) { build(:supplier, :no_sync_or_async_contact) }
+
+    it { is_expected.to have_text "Emails responded to within 2 days" }
+    it { is_expected.to have_text "Average call centre wait time" }
+
+    it { is_expected.to have_no_text "Average Webchat response time" }
+    it { is_expected.to have_no_text "Average Whatsapp response time" }
+    it { is_expected.to have_no_text "Average SMS response time" }
+    it { is_expected.to have_no_text "Average response time using the supplier's app" }
+    it { is_expected.to have_no_text "Average response time using a customer account portal" }
+    it { is_expected.to have_no_text "Webchat messages responded to within 2 days" }
+    it { is_expected.to have_no_text "Whatsapp messages responded to within 2 days" }
+    it { is_expected.to have_no_text "SMS messages responded to within 2 days" }
+    it { is_expected.to have_no_text "Messages responded to within 2 days using the supplier's app" }
+    it { is_expected.to have_no_text "Messages responded to within 2 days using a customer account portal" }
+  end
+
+  context "when there is no supplier" do
+    let(:supplier) { nil }
+
+    it { is_expected.to have_no_css "body" }
+  end
+end

spec/factories/supplier.rb

@@ -32,6 +32,41 @@
       contact_social_media { "01:15:00" }
     end
 
+    trait :sync_contact do
+      contact_time { "00:03:27" }
+      contact_email { 89 }
+      contact_webchat_sync { "00:03:00" }
+      contact_whatsapp_sync { "01:23:10" }
+      contact_sms_sync { "04:47:00" }
+      contact_in_app_sync { "00:39:16" }
+      contact_portal_sync { "01:01:01" }
+    end
+
+    trait :async_contact do
+      contact_time { "00:03:27" }
+      contact_email { 89 }
+      contact_webchat_async { 45.7 }
+      contact_whatsapp_async { 89.3 }
+      contact_sms_async { 99.9 }
+      contact_in_app_async { 74.2 }
+      contact_portal_async { 82.9 }
+    end
+
+    trait :no_sync_or_async_contact do
+      contact_time { "00:03:27" }
+      contact_email { 89 }
+      contact_webchat_sync { nil }
+      contact_whatsapp_sync { nil }
+      contact_sms_sync { nil }
+      contact_in_app_sync { nil }
+      contact_portal_sync { nil }
+      contact_webchat_async { nil }
+      contact_whatsapp_async { nil }
+      contact_sms_async { nil }
+      contact_in_app_async { nil }
+      contact_portal_async { nil }
+    end
+
     trait :missing_fuel_mix do
       fuel_mix { nil }
     end
@@ -56,6 +91,18 @@
       data factory: %i[supplier_data ranked]
     end
 
+    trait(:sync_contact) do
+      data factory: %i[supplier_data sync_contact]
+    end
+
+    trait(:async_contact) do
+      data factory: %i[supplier_data async_contact]
+    end
+
+    trait(:no_sync_or_async_contact) do
+      data factory: %i[supplier_data no_sync_or_async_contact]
+    end
+
     trait(:whitelabelled) do
       data factory: %i[supplier_data whitelabelled]
     end