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Support

Clarvia is an open public-interest infrastructure project.

This page explains how to get help, report issues, and avoid exposing sensitive information.


Important limitation

Clarvia provides administrative guidance based on official sources.

Clarvia does not provide:

  • individualized legal advice,
  • tax advice,
  • inheritance advice,
  • emergency assistance,
  • grief counselling,
  • or case management.

If you need advice about a specific legal, tax, inheritance, or administrative situation, please contact the relevant public authority or a qualified professional.


Public project questions

For public project questions, use GitHub issues when appropriate.

Examples:

  • broken links,
  • unclear documentation,
  • workflow-data questions,
  • source additions,
  • accessibility issues,
  • bugs in published pages,
  • or suggestions for improving the project.

Please do not include personal bereavement cases or sensitive personal information in public issues.


Workflow corrections

Workflow corrections should usually be reported in:

clarvia-org/workflow-data

Please include:

  • jurisdiction,
  • official source URL if known,
  • affected workflow or checklist,
  • description of the issue,
  • and why you believe it should be corrected.

Website issues

For website bugs, accessibility issues, or display problems, open an issue in this repository.


Security issues

For security issues, see SECURITY.md.

Do not report vulnerabilities through public issues.


Private or sensitive matters

Clarvia is currently setting up dedicated private contact channels.

Until those channels are published, do not submit sensitive personal information through GitHub.

This includes:

  • identity documents,
  • death certificates,
  • family details,
  • addresses,
  • financial information,
  • medical information,
  • or private correspondence.

Website

The project website is:

https://clarvia.org