EN: Expected kiosk behavior for QR/PIN check-in, lockout, and recovery.
PT: Comportamento esperado do quiosque para check-in QR/PIN, bloqueio e recuperação.
- QR Check-in
- PIN Check-in
- User enters PIN
- System validates PIN
- Success → check-in recorded
- Each failure increments counter
- After threshold:
- user is locked out
- User cannot attempt login
- UI must show:
- reason
- retry condition
- Admin must:
- reset lock
- assist check-in
- Numeric keypad (tablet-friendly)
- Clear feedback on:
- success
- failure
- lockout
- Shared device misuse
- Incorrect PIN attempts
- Lack of visibility on lockout
No kiosk interaction should:
- dead-end
- confuse the user
- require system restart