- description: "Deploy a full Amazon Connect instance with a real UK phone number, Lex v2 (en-GB) for transcription, Bedrock Knowledge Base and Guardrails, multimodal photo description, Connect Cases, Customer Profiles, and a three-pane companion web app. Auto-detects the caller's language and replies in English, Italian, French, German, Spanish, Polish, Welsh, or Romanian via Polly (with documented quality caveats for Welsh and Romanian). Two journeys to try: a distressed multi-intent call on a real phone line, and cross-channel case unification when the resident later sends a photo through the in-browser photo upload simulator. The headline moment: 'I've reviewed your photo; environmental health will visit Wednesday, ref ABC123.'"
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