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ai-contact-centre: trim scenario description to 500 char limit
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src/_data/scenarios.yaml

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@@ -2258,9 +2258,9 @@ scenarios:
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name: "AI Contact Centre (Council Reception)"
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headline: "Dial a real UK phone number and watch one case capture both your call and your photo"
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bestFor: "Demonstrating Amazon Connect with the AWS AI stack to council CIOs and Customer Services directors"
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description: "Deploy a full Amazon Connect instance with a real UK phone number, Lex v2 (en-GB) for transcription, Bedrock Knowledge Base and Guardrails, multimodal photo description, Connect Cases, Customer Profiles, and a three-pane companion web app. Auto-detects the caller's language and replies in English, Italian, French, German, Spanish, Polish, Welsh, or Romanian via Polly (with documented quality caveats for Welsh and Romanian). Two journeys to try: a distressed multi-intent call on a real phone line, and cross-channel case unification when the resident later sends a photo through the in-browser photo upload simulator. The headline moment: 'I've reviewed your photo; environmental health will visit Wednesday, ref ABC123.'"
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description: "Amazon Connect with a real UK phone number, Bedrock RAG, multi-intent triage, multimodal photo description, 8 languages, Connect Cases, and PII redaction. Call the bot, send a photo, watch one case form across voice and messaging. The bot reads back: 'I've reviewed your photo; environmental health will visit Wednesday, ref ABC123.'"
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difficulty: "advanced"
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timeEstimate: "23 minutes"
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timeEstimate: "46 minutes"
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primaryPersona: "service-manager"
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gcloud_search_term: "contact centre AI voice local government"
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secondaryPersonas:

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