Email account provisioning and client deployment are a routine operation in an internal service desk, but an important one. Following policy and SOP during employee onboarding, job transfer, and termination is critical to all parties involved.
- Standard operating procedure (SOP)
- Office 365
- Exchange
- Retrieve system logs using Powershell
- Communicate technical information effectively and efficiently
- Communicate technical issues to non-technical users
- Design fillable PDF forms to facilitate a business process or SOP
- Create a process flowchart to represent a business process or SOP
- Follow and develop new SOPs
- Support and operate Microsoft Office Suite and Office 365
- Configure Microsoft Outlook email client for a new user
- Course Overview
- Review Previous Lab
- Review Previous Ops Challenge
- Demo Today's Ops Challenge
- Lecture Today's Lab Topic
- Demo Today's Lab Topic
- Lab