From 567bd2350f86c2eba58a7dd46fab56f62c952a01 Mon Sep 17 00:00:00 2001 From: Chaffexd Date: Sat, 10 May 2025 00:17:44 +0800 Subject: [PATCH 1/6] first attempt --- lib/cmds/migrate.js | 6 ++ lib/cmds/migrate_cmds/datacenter.js | 121 ++++++++++++++++++++++++++++ 2 files changed, 127 insertions(+) create mode 100644 lib/cmds/migrate.js create mode 100644 lib/cmds/migrate_cmds/datacenter.js diff --git a/lib/cmds/migrate.js b/lib/cmds/migrate.js new file mode 100644 index 000000000..e01f43681 --- /dev/null +++ b/lib/cmds/migrate.js @@ -0,0 +1,6 @@ +module.exports.command = 'migrate ' +module.exports.desc = 'Migration tools for moving Contentful data between NA and EU' +module.exports.builder = function (yargs) { + return yargs.commandDir('migrate_cmds') +} +module.exports.handler = function () {} diff --git a/lib/cmds/migrate_cmds/datacenter.js b/lib/cmds/migrate_cmds/datacenter.js new file mode 100644 index 000000000..2a6bcce4f --- /dev/null +++ b/lib/cmds/migrate_cmds/datacenter.js @@ -0,0 +1,121 @@ +const { handleAsyncError: handle } = require('../../utils/async') +const { success } = require('../../utils/log') +const { successEmoji } = require('../../utils/emojis') +const path = require('path') +const fs = require('fs') + +const { exportSpace } = require('../space_cmds/export') +const { importSpace } = require('../space_cmds/import') + +module.exports.command = 'datacenter' +module.exports.desc = 'Migrate content between NA and EU data centers' + +module.exports.builder = yargs => { + return yargs + .usage( + 'Usage: contentful migrate datacenter --source na --target eu --source-space-id xxx --target-space-id yyy --environment-id master --source-token aaa --target-token bbb' + ) + .option('source', { + describe: 'Source data center (na or eu)', + choices: ['na', 'eu'], + demandOption: true + }) + .option('target', { + describe: 'Target data center (na or eu)', + choices: ['na', 'eu'], + demandOption: true + }) + .option('source-space-id', { + describe: 'Source space ID in the source region', + type: 'string', + demandOption: true + }) + .option('target-space-id', { + describe: 'Target space ID in the target region', + type: 'string', + demandOption: true + }) + .option('environment-id', { + describe: 'Environment ID (e.g., master)', + type: 'string', + default: 'master' + }) + .option('source-token', { + describe: 'CMA token for source space', + type: 'string', + demandOption: true + }) + .option('target-token', { + describe: 'CMA token for target space', + type: 'string', + demandOption: true + }) +} + +const datacenterHandler = async argv => { + const { + source, + target, + sourceSpaceId, + targetSpaceId, + environmentId, + sourceToken, + targetToken + } = argv + + const exportDir = path.join(process.cwd(), 'tmp-export') + const exportFilePath = path.join(exportDir, 'export.json') + const errorLogFile = path.join(exportDir, 'error-log.json') + + fs.mkdirSync(exportDir, { recursive: true }) + + const sourceHost = + source === 'eu' ? 'api.eu.contentful.com' : 'api.contentful.com' + const targetHost = + target === 'eu' ? 'api.eu.contentful.com' : 'api.contentful.com' + + console.log(`Exporting content from ${sourceHost}...`) + await exportSpace({ + spaceId: sourceSpaceId, + environmentId, + managementToken: sourceToken, + host: sourceHost, + exportDir, + contentFile: exportFilePath, + errorLogFile, + saveFile: true, + skipWebhooks: true, + skipContentModel: false, + skipLocales: false, + context: { + managementToken: sourceToken, + activeSpaceId: sourceSpaceId, + activeEnvironmentId: environmentId, + host: sourceHost + } + }) + + console.log(`Importing content to ${targetHost}...`) + await importSpace({ + contentFile: exportFilePath, + context: { + managementToken: targetToken, + activeSpaceId: targetSpaceId, + activeEnvironmentId: environmentId, + host: targetHost + } + }) + + success( + `${successEmoji} Migration complete from ${source.toUpperCase()} to ${target.toUpperCase()}` + ) + + try { + fs.rmSync(exportDir, { recursive: true, force: true }) + console.log('Temporary export files cleaned up') + } catch (e) { + console.warn('Failed to delete temp export files:', e.message) + } +} + +module.exports.handler = handle(datacenterHandler) From 007eafcf9b6d381b84b6b49fe7208200f2d39c5c Mon Sep 17 00:00:00 2001 From: Chaffexd Date: Sat, 10 May 2025 02:21:09 +0800 Subject: [PATCH 2/6] assets import across, content types and entries do not.. --- lib/cmds/migrate.js | 11 +- lib/cmds/migrate_cmds/datacenter.js | 171 +- ...ort-gqxbq3iozos4-master-1746814648554.json | 32182 ++++++++++++++++ ...xbq3iozos4-master-2025-05-10T02-08-40.json | 31921 +++++++++++++++ 4 files changed, 64194 insertions(+), 91 deletions(-) create mode 100644 tmp-export/contentful-export-gqxbq3iozos4-master-1746814648554.json create mode 100644 tmp-export/contentful-export-gqxbq3iozos4-master-2025-05-10T02-08-40.json diff --git a/lib/cmds/migrate.js b/lib/cmds/migrate.js index e01f43681..26a22333e 100644 --- a/lib/cmds/migrate.js +++ b/lib/cmds/migrate.js @@ -1,6 +1,5 @@ -module.exports.command = 'migrate ' -module.exports.desc = 'Migration tools for moving Contentful data between NA and EU' -module.exports.builder = function (yargs) { - return yargs.commandDir('migrate_cmds') -} -module.exports.handler = function () {} +exports.command = 'migrate '; +exports.desc = 'Migration utilities'; +exports.builder = function (yargs) { + return yargs.commandDir('migrate_cmds'); +}; diff --git a/lib/cmds/migrate_cmds/datacenter.js b/lib/cmds/migrate_cmds/datacenter.js index 2a6bcce4f..3374cdcfc 100644 --- a/lib/cmds/migrate_cmds/datacenter.js +++ b/lib/cmds/migrate_cmds/datacenter.js @@ -1,20 +1,83 @@ -const { handleAsyncError: handle } = require('../../utils/async') -const { success } = require('../../utils/log') -const { successEmoji } = require('../../utils/emojis') const path = require('path') const fs = require('fs') +const os = require('os') +const runContentfulExport = require('contentful-export') +const runContentfulImport = require('contentful-import') +const { handleAsyncError: handle } = require('../../utils/async') +const { version } = require('../../../package.json') +const logging = require('../../utils/log') +const { getHeadersFromOption } = require('../../utils/headers') +const emojic = require('emojic') -const { exportSpace } = require('../space_cmds/export') -const { importSpace } = require('../space_cmds/import') +const HOST_MAP = { + eu: 'api.eu.contentful.com', + na: 'api.contentful.com' +} -module.exports.command = 'datacenter' -module.exports.desc = 'Migrate content between NA and EU data centers' +const ensureDirExists = dir => { + if (!fs.existsSync(dir)) { + fs.mkdirSync(dir, { recursive: true }) + } +} + +const migrateDataCenter = async argv => { + const { + source, + target, + sourceSpaceId, + targetSpaceId, + sourceToken, + targetToken, + environmentId, + useVerboseRenderer + } = argv + + const exportDir = path.join(process.cwd(), 'tmp-export') + ensureDirExists(exportDir) + + const contentFile = path.join( + exportDir, + `contentful-export-${sourceSpaceId}-${environmentId}-${Date.now()}.json` + ) + + // Step 1: Export + console.log(`🚚 Exporting contentful data from [${source}]...`) + await runContentfulExport({ + spaceId: sourceSpaceId, + environmentId, + managementToken: sourceToken, + host: HOST_MAP[source], + contentFile, + saveFile: true, + useVerboseRenderer, + managementApplication: `contentful.cli/${version}`, + managementFeature: 'migrate-datacenter', + headers: getHeadersFromOption(argv.header) + }) + + logging.success(`${emojic.whiteCheckMark} Export complete`) + + // Step 2: Import + console.log(`${emojic.inboxTray} Importing content into [${target}]...`) + await runContentfulImport({ + spaceId: targetSpaceId, + environmentId, + managementToken: targetToken, + host: HOST_MAP[target], + contentFile, + useVerboseRenderer, + managementApplication: `contentful.cli/${version}`, + managementFeature: 'migrate-datacenter', + headers: getHeadersFromOption(argv.header) + }) + + logging.success(`${emojic.tada} Migration complete!`) +} -module.exports.builder = yargs => { - return yargs - .usage( - 'Usage: contentful migrate datacenter --source na --target eu --source-space-id xxx --target-space-id yyy --environment-id master --source-token aaa --target-token bbb' - ) +module.exports.command = 'datacenter' +module.exports.desc = 'Migrate a space between Contentful data centers' +module.exports.builder = yargs => + yargs .option('source', { describe: 'Source data center (na or eu)', choices: ['na', 'eu'], @@ -26,96 +89,34 @@ module.exports.builder = yargs => { demandOption: true }) .option('source-space-id', { - describe: 'Source space ID in the source region', + describe: 'Source space ID', type: 'string', demandOption: true }) .option('target-space-id', { - describe: 'Target space ID in the target region', + describe: 'Target space ID', type: 'string', demandOption: true }) .option('environment-id', { - describe: 'Environment ID (e.g., master)', + describe: 'Environment ID (e.g. master)', type: 'string', default: 'master' }) .option('source-token', { - describe: 'CMA token for source space', + describe: 'Source CMA token', type: 'string', demandOption: true }) .option('target-token', { - describe: 'CMA token for target space', + describe: 'Target CMA token', type: 'string', demandOption: true }) -} - -const datacenterHandler = async argv => { - const { - source, - target, - sourceSpaceId, - targetSpaceId, - environmentId, - sourceToken, - targetToken - } = argv - - const exportDir = path.join(process.cwd(), 'tmp-export') - const exportFilePath = path.join(exportDir, 'export.json') - const errorLogFile = path.join(exportDir, 'error-log.json') - - fs.mkdirSync(exportDir, { recursive: true }) - - const sourceHost = - source === 'eu' ? 'api.eu.contentful.com' : 'api.contentful.com' - const targetHost = - target === 'eu' ? 'api.eu.contentful.com' : 'api.contentful.com' - - console.log(`Exporting content from ${sourceHost}...`) - await exportSpace({ - spaceId: sourceSpaceId, - environmentId, - managementToken: sourceToken, - host: sourceHost, - exportDir, - contentFile: exportFilePath, - errorLogFile, - saveFile: true, - skipWebhooks: true, - skipContentModel: false, - skipLocales: false, - context: { - managementToken: sourceToken, - activeSpaceId: sourceSpaceId, - activeEnvironmentId: environmentId, - host: sourceHost - } - }) - - console.log(`Importing content to ${targetHost}...`) - await importSpace({ - contentFile: exportFilePath, - context: { - managementToken: targetToken, - activeSpaceId: targetSpaceId, - activeEnvironmentId: environmentId, - host: targetHost - } - }) - - success( - `${successEmoji} Migration complete from ${source.toUpperCase()} to ${target.toUpperCase()}` - ) - - try { - fs.rmSync(exportDir, { recursive: true, force: true }) - console.log('Temporary export files cleaned up') - } catch (e) { - console.warn('Failed to delete temp export files:', e.message) - } -} + .option('use-verbose-renderer', { + describe: 'Display progress in new lines instead of spinner', + type: 'boolean', + default: false + }) -module.exports.handler = handle(datacenterHandler) +module.exports.handler = handle(migrateDataCenter) diff --git a/tmp-export/contentful-export-gqxbq3iozos4-master-1746814648554.json b/tmp-export/contentful-export-gqxbq3iozos4-master-1746814648554.json new file mode 100644 index 000000000..97d2eae16 --- /dev/null +++ b/tmp-export/contentful-export-gqxbq3iozos4-master-1746814648554.json @@ -0,0 +1,32182 @@ +{ + "contentTypes": [ + { + "sys": { + "space": { + "sys": { + "type": "Link", + "linkType": "Space", + "id": "gqxbq3iozos4" + } + }, + "id": "landingPage", + "type": "ContentType", + "createdAt": "2024-05-27T19:00:03.267Z", + "updatedAt": "2025-01-13T21:33:19.625Z", + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + }, + "publishedVersion": 21, + "publishedAt": "2025-01-13T21:33:19.625Z", + "firstPublishedAt": "2024-05-27T19:00:03.598Z", + "createdBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "updatedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "publishedCounter": 11, + "version": 22, + "publishedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "urn": "crn:contentful:::content:spaces/gqxbq3iozos4/environments/master/content_types/landingPage" + }, + "displayField": "title", + "name": "πŸ“„ Landing Page", + "description": "Used for landing pages on the site", + "fields": [ + { + "id": "title", + "name": "Title", + "type": "Symbol", + "localized": true, + "required": true, + "validations": [ + ], + "disabled": false, + "omitted": false + }, + { + "id": "slug", + "name": "Slug", + "type": "Symbol", + "localized": true, + "required": true, + "validations": [ + ], + "disabled": false, + "omitted": false + }, + { + "id": "description", + "name": "Description", + "type": "RichText", + "localized": true, + "required": false, + "validations": [ + { + "enabledMarks": [ + "bold", + "italic", + "underline", + "code", + "superscript", + "subscript" + ], + "message": "Only bold, italic, underline, code, superscript, and subscript marks are allowed" + }, + { + "enabledNodeTypes": [ + "heading-1", + "heading-2", + "heading-3", + "heading-4", + "heading-5", + "heading-6", + "ordered-list", + "unordered-list", + "hr", + "blockquote", + "embedded-entry-block", + "embedded-asset-block", + "table", + "hyperlink", + "entry-hyperlink", + "asset-hyperlink", + "embedded-entry-inline" + ], + "message": "Only heading 1, heading 2, heading 3, heading 4, heading 5, heading 6, ordered list, unordered list, horizontal rule, quote, block entry, asset, table, link to Url, link to entry, link to asset, and inline entry nodes are allowed" + }, + { + "nodes": { + "embedded-entry-inline": [ + { + "linkContentType": [ + "nt_mergetag" + ], + "message": null + } + ] + } + } + ], + "disabled": false, + "omitted": false + }, + { + "id": "featuredImage", + "name": "Featured Image", + "type": "Link", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false, + "linkType": "Entry" + }, + { + "id": "accounts", + "name": "Accounts", + "type": "Array", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false, + "items": { + "type": "Link", + "validations": [ + ], + "linkType": "Entry" + } + }, + { + "id": "tiles", + "name": "Tiles", + "type": "Array", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false, + "items": { + "type": "Link", + "validations": [ + ], + "linkType": "Entry" + } + }, + { + "id": "nt_experiences", + "name": "Ninetailed", + "type": "Array", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false, + "items": { + "type": "Link", + "validations": [ + { + "linkContentType": [ + "nt_experience" + ] + } + ], + "linkType": "Entry" + } + } + ], + "metadata": { + "taxonomy": [ + { + "sys": { + "id": "69Lq067tEWXgf9gEISCgvq", + "type": "Link", + "linkType": "TaxonomyConceptScheme" + }, + "required": false + } + ] + } + }, + { + "sys": { + "space": { + "sys": { + "type": "Link", + "linkType": "Space", + "id": "gqxbq3iozos4" + } + }, + "id": "author", + "type": "ContentType", + "createdAt": "2024-05-27T19:13:08.415Z", + "updatedAt": "2025-04-04T13:05:17.182Z", + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + }, + "publishedVersion": 15, + "publishedAt": "2025-04-04T13:05:17.182Z", + "firstPublishedAt": "2024-05-27T19:13:08.704Z", + "createdBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "updatedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "publishedCounter": 8, + "version": 16, + "publishedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "urn": "crn:contentful:::content:spaces/gqxbq3iozos4/environments/master/content_types/author" + }, + "displayField": "name", + "name": "πŸ‘¨β€πŸ’» Author", + "description": "Author of each member of the team", + "fields": [ + { + "id": "name", + "name": "Name", + "type": "Symbol", + "localized": false, + "required": true, + "validations": [ + ], + "disabled": false, + "omitted": false + }, + { + "id": "title", + "name": "Title", + "type": "Symbol", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false + }, + { + "id": "location", + "name": "Location", + "type": "Symbol", + "localized": false, + "required": true, + "validations": [ + ], + "disabled": false, + "omitted": false + }, + { + "id": "authorImage", + "name": "Author Image", + "type": "Link", + "localized": false, + "required": true, + "validations": [ + { + "linkContentType": [ + "image" + ] + } + ], + "disabled": false, + "omitted": false, + "linkType": "Entry" + }, + { + "id": "nt_experiences", + "name": "Ninetailed", + "type": "Array", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false, + "items": { + "type": "Link", + "validations": [ + { + "linkContentType": [ + "nt_experience" + ] + } + ], + "linkType": "Entry" + } + } + ], + "metadata": { + "taxonomy": [ + { + "sys": { + "id": "69Lq067tEWXgf9gEISCgvq", + "type": "Link", + "linkType": "TaxonomyConceptScheme" + }, + "required": false + } + ] + } + }, + { + "sys": { + "space": { + "sys": { + "type": "Link", + "linkType": "Space", + "id": "gqxbq3iozos4" + } + }, + "id": "navigation", + "type": "ContentType", + "createdAt": "2024-05-27T19:16:43.567Z", + "updatedAt": "2025-01-13T21:33:23.849Z", + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + }, + "publishedVersion": 5, + "publishedAt": "2025-01-13T21:33:23.849Z", + "firstPublishedAt": "2024-05-27T19:16:43.871Z", + "createdBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "updatedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "publishedCounter": 3, + "version": 6, + "publishedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "urn": "crn:contentful:::content:spaces/gqxbq3iozos4/environments/master/content_types/navigation" + }, + "displayField": "title", + "name": "🧭 Navigation", + "description": "", + "fields": [ + { + "id": "title", + "name": "Title", + "type": "Symbol", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false + }, + { + "id": "navigationItems", + "name": "Navigation Items", + "type": "Array", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false, + "items": { + "type": "Link", + "validations": [ + ], + "linkType": "Entry" + } + }, + { + "id": "nt_experiences", + "name": "Ninetailed", + "type": "Array", + "localized": false, + "required": false, + "validations": [ + ], + "disabled": false, + "omitted": false, + "items": { + "type": "Link", + "validations": [ + { + "linkContentType": [ + "nt_experience" + ] + } + ], + "linkType": "Entry" + } + } + ], + "metadata": { + "taxonomy": [ + { + "sys": { + "id": "69Lq067tEWXgf9gEISCgvq", + "type": "Link", + "linkType": "TaxonomyConceptScheme" + }, + "required": false + } + ] + } + }, + { + "sys": { + "space": { + "sys": { + "type": "Link", + "linkType": "Space", + "id": "gqxbq3iozos4" + } + }, + "id": "navigationItem", + "type": "ContentType", + "createdAt": "2024-05-27T19:17:08.352Z", + "updatedAt": "2025-01-13T21:33:23.073Z", + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + }, + "publishedVersion": 7, + "publishedAt": "2025-01-13T21:33:23.073Z", + "firstPublishedAt": "2024-05-27T19:17:08.709Z", + "createdBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "updatedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "publishedCounter": 4, + "version": 8, + "publishedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "urn": "crn:contentful:::content:spaces/gqxbq3iozos4/environments/master/content_types/navigationItem" + }, + "displayField": "navItem", + "name": "🧭 Navigation Item", + "description": "", + "fields": [ + { + "id": "navItem", + "name": "Nav Item", + "type": "Symbol", + "localized": false, + "required": true, + "validations": [ + ], + "disabled": false, + "omitted": false 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+ "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 22, + "createdAt": "2024-05-27T19:00:03.756Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:19.833Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "landingPage", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "sidebar": [ + { + "settings": { + }, + "widgetId": "IzXGEKn1YcF831Z2r6TtN", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "3ZbKszp0BHc8ra7FcE0WHm", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "publication-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "5DlxOS0KvGS1Wk362xgvbN", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "content-preview-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "incoming-links-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "translation-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "versions-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "disabled": true, + "widgetId": "releases-widget", + "widgetNamespace": "sidebar-builtin" + } + ], + "controls": [ + { + "fieldId": "title", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "slug", + "widgetId": "slugEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "description", + "widgetId": "richTextEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "featuredImage", + "widgetId": "entryLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "accounts", + "widgetId": "entryLinksEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "tiles", + "widgetId": "entryLinksEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 15, + "createdAt": "2024-05-27T19:13:08.860Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-04-04T13:05:17.443Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "author", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "sidebar": [ + { + "settings": { + }, + "widgetId": "IzXGEKn1YcF831Z2r6TtN", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "publication-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "content-preview-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "incoming-links-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "translation-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "versions-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "disabled": true, + "widgetId": "releases-widget", + "widgetNamespace": "sidebar-builtin" + } + ], + "controls": [ + { + "fieldId": "name", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "title", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "location", + "settings": { + "helpText": "Must follow format: United Kingdom, EMEA" + }, + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "authorImage", + "widgetId": "entryLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 5, + "createdAt": "2024-05-27T19:16:43.964Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:24.025Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "navigation", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "title", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "navigationItems", + "widgetId": "entryLinksEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 7, + "createdAt": "2024-05-27T19:17:08.840Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:23.244Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "navigationItem", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "navItem", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "slug", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 8, + "createdAt": "2024-05-27T19:50:41.374Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-04-04T13:05:17.442Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "image", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "title", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "altText", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "image", + "widgetId": "assetLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 5, + "createdAt": "2024-05-28T10:28:57.309Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:27.417Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "featureCards", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "featureCards", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "cards", + "widgetId": "entryLinksEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 11, + "createdAt": "2024-05-28T10:29:42.291Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:28.137Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "featureCard", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "title", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "slug", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "description", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "image", + "widgetId": "entryLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 21, + "createdAt": "2024-05-29T13:47:41.880Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:29.867Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "trainingSession", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "sidebar": [ + { + "settings": { + }, + "widgetId": "IzXGEKn1YcF831Z2r6TtN", + "widgetNamespace": "app" + }, + { + "widgetId": "5DlxOS0KvGS1Wk362xgvbN", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "7IdxYAxFp3nnzdmmd4j6qs", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "publication-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "incoming-links-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "versions-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "disabled": true, + "widgetId": "releases-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "disabled": true, + "widgetId": "content-preview-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "disabled": true, + "widgetId": "translation-widget", + "widgetNamespace": "sidebar-builtin" + } + ], + "controls": [ + { + "fieldId": "topic", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "slug", + "settings": { + "helpText": "The url must always follow this format: /trainings/{session-name}" + }, + "widgetId": "slugEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "dateOfSession", + "settings": { + "ampm": "24", + "format": "dateonly" + }, + "widgetId": "datePicker", + "widgetNamespace": "builtin" + }, + { + "fieldId": "sessionHost", + "widgetId": "entryLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "previewSnippet", + "settings": { + "helpText": "A quick description of the training that took place" + }, + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "video", + "widgetId": "assetLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "description", + "widgetId": "richTextEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 5, + "createdAt": "2024-05-29T17:05:34.208Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:26.616Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "salesInformational", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "documentTitle", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "link", + "settings": { + "helpText": "Use this as the link to the location of the piece of info, if it's a PDF you can ignore this" + }, + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "pdfdocument", + "widgetId": "assetLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 5, + "createdAt": "2024-05-30T20:51:20.677Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:24.765Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "tamTeam", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "theTeam", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "members", + "widgetId": "entryLinksEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 24, + "createdAt": "2024-05-31T09:50:51.490Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:29.022Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "caseStudy", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "sidebar": [ + { + "settings": { + }, + "widgetId": "IzXGEKn1YcF831Z2r6TtN", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "publication-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "releases-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "content-preview-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "incoming-links-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "translation-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "versions-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "users-widget", + "widgetNamespace": "sidebar-builtin" + } + ], + "controls": [ + { + "fieldId": "accountName", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "slug", + "settings": { + "helpText": "The slug field should always be as follows: /sales/case-study/{account-name}" + }, + "widgetId": "slugEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "companyLogo", + "settings": { + "showLinkEntityAction": true, + "showCreateEntityAction": false + }, + "widgetId": "entryLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "tam", + "settings": { + "helpText": "Who is the TAM on this account?", + "showLinkEntityAction": true, + "showCreateEntityAction": false + }, + "widgetId": "entryLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "useCases", + "settings": { + "helpText": "Use case examples: Ecommerce, websites, mobile apps, Multi-channel brand experiences, Localisation" + }, + "widgetId": "tagEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "industry", + "settings": { + "helpText": "Examples: Media & Entertainment, Health Care, Food Production, Consumer Goods & Retail, Automotive, etc.." + }, + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "challenges", + "settings": { + "helpText": "Use this field to write a short blurb around some of the challenges your account was/has been facing: Generally moving slow, not as agile, lack of awareness on product etc." + }, + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "outcomes", + "settings": { + "helpText": "Write about the things you have worked on, separate this into a couple of obvious headings like: Objectives, Strategic Planning, Outcome" + }, + "widgetId": "richTextEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 36, + "createdAt": "2024-06-06T14:17:47.831Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-04-04T13:05:18.020Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "knowledgeBaseArticle", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "sidebar": [ + { + "settings": { + }, + "widgetId": "3ZbKszp0BHc8ra7FcE0WHm", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "content-preview-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "IzXGEKn1YcF831Z2r6TtN", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "translation-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "7IdxYAxFp3nnzdmmd4j6qs", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "publication-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "5DlxOS0KvGS1Wk362xgvbN", + "widgetNamespace": "app" + }, + { + "settings": { + }, + "widgetId": "incoming-links-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "settings": { + }, + "widgetId": "versions-widget", + "widgetNamespace": "sidebar-builtin" + }, + { + "disabled": true, + "settings": { + }, + "widgetId": "releases-widget", + "widgetNamespace": "sidebar-builtin" + } + ], + "controls": [ + { + "fieldId": "title", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "slug", + "settings": { + "helpText": "The slug must follow this format: /knowledge/{category}/{title-of-article}, for ex: /knowledge/javascript-tips-tricks/provision-an-internal-org" + }, + "widgetId": "slugEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "date", + "settings": { + "ampm": "24", + "format": "dateonly" + }, + "widgetId": "datePicker", + "widgetNamespace": "builtin" + }, + { + "fieldId": "category", + "settings": { + "showLinkEntityAction": true, + "showCreateEntityAction": false + }, + "widgetId": "entryLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "articleAuthor", + "settings": { + "showLinkEntityAction": true, + "showCreateEntityAction": false + }, + "widgetId": "entryLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "articleBody", + "widgetId": "richTextEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 10, + "createdAt": "2024-06-06T14:27:40.376Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-04-04T13:05:17.976Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "category", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "categoryTitle", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "slug", + "widgetId": "slugEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 11, + "createdAt": "2024-06-07T13:49:52.395Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:20.686Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "video", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "title", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "video", + "widgetId": "assetLinkEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 5, + "createdAt": "2024-06-09T11:28:45.155Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-01-13T21:33:22.231Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "codeSnippet", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "language", + "settings": { + "helpText": "Please type the language in lowercase" + }, + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "codeSnippet", + "widgetId": "markdown", + "widgetNamespace": "builtin" + }, + { + "fieldId": "nt_experiences", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 6, + "createdAt": "2024-08-30T10:45:12.134Z", + "createdBy": { + "sys": { + "id": "4QYnIIKna8TpXegJp3oSBi", + "type": "Link", + "linkType": "AppDefinition" + } + }, + "updatedAt": "2025-04-04T13:05:18.021Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "nt_audience", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "nt_metadata" + }, + { + "fieldId": "nt_rules", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + }, + { + "fieldId": "nt_audience_id", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + }, + { + "fieldId": "nt_description", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + }, + { + "fieldId": "nt_name", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 2, + "createdAt": "2024-08-30T10:45:13.633Z", + "createdBy": { + "sys": { + "id": "4QYnIIKna8TpXegJp3oSBi", + "type": "Link", + "linkType": "AppDefinition" + } + }, + "updatedAt": "2025-01-13T21:33:31.495Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "nt_mergetag", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "nt_name" + }, + { + "fieldId": "nt_fallback" + }, + { + "fieldId": "nt_mergetag_id" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 6, + "createdAt": "2024-08-30T10:45:15.203Z", + "createdBy": { + "sys": { + "id": "4QYnIIKna8TpXegJp3oSBi", + "type": "Link", + "linkType": "AppDefinition" + } + }, + "updatedAt": "2025-04-04T13:05:18.090Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "nt_experience", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "nt_type" + }, + { + "fieldId": "nt_audience" + }, + { + "fieldId": "nt_variants" + }, + { + "fieldId": "nt_experience_id", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + }, + { + "fieldId": "nt_config", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + }, + { + "fieldId": "nt_metadata", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + }, + { + "fieldId": "nt_description", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + }, + { + "fieldId": "nt_name", + "widgetId": "4QYnIIKna8TpXegJp3oSBi", + "widgetNamespace": "app" + } + ] + }, + { + "sys": { + "id": "default", + "type": "EditorInterface", + "space": { + "sys": { + "id": "gqxbq3iozos4", + "type": "Link", + "linkType": "Space" + } + }, + "version": 2, + "createdAt": "2025-04-15T10:24:10.366Z", + "createdBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "updatedAt": "2025-04-15T10:24:10.811Z", + "updatedBy": { + "sys": { + "id": "1rq4OqHqLKocHkHwM1nfOb", + "type": "Link", + "linkType": "User" + } + }, + "contentType": { + "sys": { + "id": "pageExperience", + "type": "Link", + "linkType": "ContentType" + } + }, + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + } + }, + "controls": [ + { + "fieldId": "title", + "widgetId": "singleLine", + "widgetNamespace": "builtin" + }, + { + "fieldId": "slug", + "widgetId": "slugEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "componentTree", + "widgetId": "objectEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "dataSource", + "widgetId": "objectEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "unboundValues", + "widgetId": "objectEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "componentSettings", + "widgetId": "objectEditor", + "widgetNamespace": "builtin" + }, + { + "fieldId": "usedComponents", + "widgetId": "entryLinksEditor", + "widgetNamespace": "builtin" + } + ] + } + ], + "entries": [ + { + "metadata": { + "tags": [ + ], + "concepts": [ + ] + }, + "sys": { + "space": { + "sys": { + "type": "Link", + "linkType": "Space", + "id": "gqxbq3iozos4" + } + }, + "id": "4RwDt7I5Y06R1J3tdV03Wd", + "type": "Entry", + "createdAt": "2024-05-27T19:36:24.746Z", + "updatedAt": "2024-06-06T14:31:57.247Z", + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + }, + "publishedVersion": 13, + "publishedAt": "2024-06-06T14:31:57.247Z", + "firstPublishedAt": "2024-05-27T19:39:09.355Z", + "createdBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "updatedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "publishedCounter": 3, + "version": 14, + "publishedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "fieldStatus": { + "*": { + "en-US": "published" + } + }, + "automationTags": [ + ], + "contentType": { + "sys": { + "type": "Link", + "linkType": "ContentType", + "id": "navigation" + } + }, + "urn": "crn:contentful:::content:spaces/gqxbq3iozos4/environments/master/entries/4RwDt7I5Y06R1J3tdV03Wd" + }, + "fields": { + "title": { + "en-US": "Navigation Bar" + }, + "navigationItems": { + "en-US": [ + { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "2bJG0pA2l9vqD9pabFPIsg" + } + }, + { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "2sMLwf3iEmiGJ1YqZwJWRW" + } + }, + { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "Nx7yDwRJdVmTwmEjaaKG9" + } + }, + { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "3XyQWaqOCFvBbxzxVQ1XnC" + } + }, + { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "2cIB0bjziY0kOA80nAXwGR" + } + }, + { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "44CvFApDhCXjqh9rUXjfCX" + } + }, + { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "3YzHYAVp8FaiyFDvAdXMFF" + } + } + ] + } + } + }, + { + "metadata": { + "tags": [ + ], + "concepts": [ + ] + }, + "sys": { + "space": { + "sys": { + "type": "Link", + "linkType": "Space", + "id": "gqxbq3iozos4" + } + }, + "id": "2sMLwf3iEmiGJ1YqZwJWRW", + "type": "Entry", + "createdAt": "2024-05-27T19:37:32.271Z", + "updatedAt": "2024-05-27T20:49:59.745Z", + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + }, + "publishedVersion": 4, + "publishedAt": "2024-05-27T20:49:59.745Z", + "firstPublishedAt": "2024-05-27T19:37:36.609Z", + "createdBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "updatedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "publishedCounter": 2, + "version": 5, + "publishedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "fieldStatus": { + "*": { + "en-US": "published" + } + }, + "automationTags": [ + ], + "contentType": { + "sys": { + "type": "Link", + "linkType": "ContentType", + "id": "navigationItem" + } + }, + "urn": "crn:contentful:::content:spaces/gqxbq3iozos4/environments/master/entries/2sMLwf3iEmiGJ1YqZwJWRW" + }, + "fields": { + "navItem": { + "en-US": "Home" + }, + "slug": { + "en-US": "/" + } + } + }, + { + "metadata": { + "tags": [ + ], + "concepts": [ + ] + }, + "sys": { + "space": { + "sys": { + "type": "Link", + "linkType": "Space", + "id": "gqxbq3iozos4" + } + }, + "id": "Nx7yDwRJdVmTwmEjaaKG9", + "type": "Entry", + "createdAt": "2024-05-27T19:37:44.070Z", + "updatedAt": "2024-05-27T20:50:07.708Z", + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": "Environment" + } + }, + "publishedVersion": 4, + "publishedAt": "2024-05-27T20:50:07.708Z", + "firstPublishedAt": "2024-05-27T19:38:12.086Z", + "createdBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "updatedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "publishedCounter": 2, + "version": 5, + "publishedBy": { + "sys": { + "type": "Link", + "linkType": "User", + "id": "1rq4OqHqLKocHkHwM1nfOb" + } + }, + "fieldStatus": { + "*": { + "en-US": "published" + } + }, + "automationTags": [ + ], + "contentType": { + "sys": { + "type": "Link", + "linkType": "ContentType", + "id": "navigationItem" + } + }, + "urn": "crn:contentful:::content:spaces/gqxbq3iozos4/environments/master/entries/Nx7yDwRJdVmTwmEjaaKG9" + }, + "fields": { + "navItem": { + "en-US": "Trainings" + }, + "slug": { + "en-US": "/trainings" + } + } + }, + { + "metadata": { + "tags": [ + ], + "concepts": [ + ] + }, + "sys": { + "space": { + "sys": { + "type": "Link", + "linkType": "Space", + "id": "gqxbq3iozos4" + } + }, + "id": "3XyQWaqOCFvBbxzxVQ1XnC", + "type": "Entry", + "createdAt": "2024-05-27T19:38:19.610Z", + "updatedAt": "2024-05-27T20:50:14.488Z", + "environment": { + "sys": { + "id": "master", + "type": "Link", + "linkType": 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We came up with a solution that works for them using the customizability of our custom roles and permissions. Philips had a solution that gave them more than 3000 roles which just isn't technically possible. thanks to using a TAM we were able to get that done to just 83 roles.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Here is the blueprint:", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + "target": { + "sys": { + "id": "1wpJoi3JmpJArmloxltlEu", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Architected Workflows", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Philips has been very welcoming to adopting as much of Contentful as possible and another example of that is using the Workflows app. Thanks to the Workflows app we were able to build multiple workflows that worked generically for multiple regions and specific regions where the process may be different for Philips as each region has different requirements.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Here is an example of the North American workflow we had to Engineer to work with customised notifications to alert only the necessary people and teams.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + "target": { + "sys": { + "id": "7gpWq4jPee9clEOPQ72mvy", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Optimised GraphQL Usage", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Philips are using our GraphQL endpoint to target the data they require which is the beauty of using GraphQL and a major benefit over REST APIs. 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(unverified user- example ticket 61939, example when email is not received #70918)", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Notification shown:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": " Almost there, just one more thing. We’ve noticed that an account already exists for the email address xxx. To continue to log in, we need you to verify your identity by following the instructions in the email we’ve sent you.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + "target": { + "sys": { + "id": "4YfAqrHSa5K914r1HqUGYc", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Note", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ": The error happens when user identity changes, and they need to verify that they own the email to solve the problem.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Solution 1", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ": Advise user to follow the email instructions. Afterward they should be able to login via IdP.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Solution 2", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ": If user did not get a verification email, the problem might be ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "old SSO identity", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " that’s blocking the user.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Go to user Account tab (example: ", + "nodeType": "text" + }, + { + "data": { + "uri": "https://admin.contentful.com/admin/users/4Cv0CBYpLGnQD328caNFPT#account" + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "https://admin.contentful.com/admin/users/4Cv0CBYpLGnQD328caNFPT#account", + "nodeType": "text" + } + ], + "nodeType": "hyperlink" + }, + { + "data": { + }, + "marks": [ + ], + "value": ")", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Under Identities click on the ID", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + "target": { + "sys": { + "id": "7r3HTsugyxjLodpjLoX0k0", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Click on Trash Identity", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Advise the customer to login via IdP", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "2. (error on customer end - ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "example ticket 63043", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ")", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Notification shown:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": " Error in customer’s Identity provider", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + "target": { + "sys": { + "id": "5SAX0UICopukfzLSk9OzRE", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Note:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " The most common reason is the customer hasn’t been granted access to Contentful in their IdP.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Solution:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " Advise customers to reach out to their IT admin.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "3. (no permission to access the org- ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "example ticket 62687", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ")", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Notification shown: ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "We are sorry, we couldn’t log you in right now. It looks like you no longer have permission to access this organization. Please get in touch with an organization admin, and ask them to re-invite you to the organization.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + "target": { + "sys": { + "id": "2mfsIHHSqUmKfpFQnJodnc", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Note:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " this happens when customer has a valid identity, but org membership is deleted. After the admin invites them again, they will need to set a one-time password to be able to use SSO again.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Solution", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ": Advise customers to reach out to their Contentful admin to re-invite them to the organization from the web app, then follow the instructions in the invitation email.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "**For P&G, some of their users don’t have access to their inbox, so they can’t set a one-time password, in this case, we need to trash the user, so they can use another login flow, which doesn’t require email verification. Please follow ", + "nodeType": "text" + }, + { + "data": { + "uri": "https://contentful.atlassian.net/wiki/spaces/SUP/pages/2175434991/Orgs+Spaces+Management+Deleting+user+membership+vs+deleting+user+account#DELETING-USER-ACCOUNT" + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "these steps", + "nodeType": "text" + } + ], + "nodeType": "hyperlink" + }, + { + "data": { + }, + "marks": [ + ], + "value": " if it’s a P&G user without a valid email. Please advise customers to reach out to their Org admin to re-invite the user via IdP after you’ve trashed user account.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "4. (single sign on configuration - ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "example ticket 62707", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ")", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Notification shown:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "We are sorry, we couldn’t log you in right now. Something is wrong with your single sign-on configuration. Please get in touch with organization admin or contact our support to resolve this issue.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Note:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " The most common reason is expired certificates.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "This can also be caused by an improper SAML response to Contentful from the customer’s IdP (", + "nodeType": "text" + }, + { + "data": { + "uri": "https://support.contentful.com/agent/tickets/75932" + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Example Ticket", + "nodeType": "text" + } + ], + "nodeType": "hyperlink" + }, + { + "data": { + }, + "marks": [ + ], + "value": "). We deny access for anything other than a SAML response with a success value. Anything else we receive is indicative of an error on the IdP side. ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Solution:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " Advise customers to reach out to their IT admin, who needs to check the configuration in the IdP.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "5. (doesn't meet requirements - ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "example ticket 39626", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ")", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Notification shown: ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "We’re sorry we couldn’t log you in. Some of the information provided by your identity provider doesn’t meet the requirements for an account. First name is too short (minimum 2 characters)", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Note: ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": "Username in their idP is too short, which doesn’t comply with minimum 2 character rule.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Solution:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " Advise customers to reach out to their IT admin.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "6. (sign up verification step - ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "example ticket 64062", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ")", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Notification shown: ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": "User is asked to fill in the sign up form.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + "target": { + "sys": { + "id": "CaM4zGHriK13NIMuZ5OTf", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Note: ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": "The sign up page is an expected step in this case (we just ask for a bit more information to verify the name etc.). We have introduced this flow at the end of last year, and it is just an additional verification step so to say.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Solution:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " Advise to proceed with the sign up (fill in all details), and then login via IdP.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "7. (stuck in β€œverify your account” loop - ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "example ticket ZEND-132", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ")", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "\nUser keeps on getting Unlock account emails, once he click on verify account button he is still not able to login via SSO. Reply to user with this verbiage:", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Sorry to hear about the difficulties you're having gaining access to your account via SSO.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "I took a look at your user account and I'm seeing some strange data patterns associated with your SSO log ins. Not to get too technical, but when you log in via SSO we rely on a key value (called a \"Name ID\") to be passed in the request from the identity provider you use that tells us who you are. The expectation is that this is a unique, consistent identifier that allows us to recognize you again on subsequent log ins.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "What I'm seeing in your case is a different value for the Name ID amongst several log in requests from yesterday. This is highly unusual and suggest a misconfiguration in the identity provider is using.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Is it possible for you to loop someone in this support ticket who is responsible for this IDP configuration on your side? We would need to understand this a bit better to be able to help you.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Let me know if you're able to rope in an organization admin to assist. Alternatively we can pursue previous contacts we've had with your Org in the past to find out who best to work with.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Thanks and sorry for the difficulties!", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "blockquote" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Misc Q’s Users have asked in the past:", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "What integrations do you support SP Initiated or IdP Initiated? We prefer SP Initiated where Service Provider is the system or the organization that hosts the resources that a user needs to access. For externally hosted application, the partner company hosting the application acts as SP. For internally hosted application, our org acts as the SP.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "\nWe do support both SP Initiated and IdP Initiated integrations.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Can you confirm that all SSO communication/transaction would happen over HTTPS/SSL channel? ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Yes.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "A signed SAML AuthN request will be sent to our org’s IDP to begin SSO. Contentful will provide the X.509 Cert which our org will use to verify the digital signature. After Authentication, outgoing SAML Assertion to Contentful will be digitally signed via an X.509 cert. Our org will provide that cert to Contentful. The outgoing signed SAML assertion would also be encrypted via a cert provided by Contentful. The cert provided by Contentful needs to have enough key size to support AES-256 Encryption and RSA-OAEP key transport algorithm. ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "This should work on our side.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "For simplifying the key management, Contentful can use the same cert to sign the SAML AuthN request as well as perform encryption/decryption. The SAML Subject in the Assertion would contain a transient id i.e. a randomly generated data which is NON-USABLE. All usable data elements would be sent as SAML Attributes in the Assertion.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "This should work on our side.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "8. (user redirected to login page despite restricted SSO mode - ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "example ticket 51770", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ")", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Notification shown: ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": "User is shown usual login form, needs to add username and password even though organization is using restricted SSO mode. This confuses the user as they shouldn’t be asked for a password during restricted SSO login.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "\n", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Note: ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": "For the time being this is ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "expected", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " behavior.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "User has a pre-existing account on Contentful.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "User tries to log in via SSO", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "User sees \"Log in to accept this invitation\". User ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "must", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " log in to this user account to prove that they own the account.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "So we used to have a way for them to avoid the \"log in\" thing by clicking on email link. Now, instead we have them \"log in\" to their existing account.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "There is a problem here ... sometimes a user doesn't have a password because they previously logged in via SSO (or Github/Google SAML).", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Solution:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " In the meantime the workaround is for the user to just follow the \"forgot password\" and set a password. This will allow them to set a password to use so that they can \"log in\" to their existing user account at this step in the SSO screen.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "9. Exempt a user from SSO that isn’t a member yet", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Let’s say you look up a user in Gatekeeper and there is no record yet. You can still exempt them from SSO provided they have been already invited to the org.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Go to the org", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Go to Memberships Tab", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Find user with pending invite. Ex:", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + }, + { + "data": { + "target": { + "sys": { + "id": "2k1gk6MK7pYg50DEGlR7tk", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "4. Click the organization ID", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "5. Click β€œEdit Organization Membership”", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "6. Checkbox β€œExempt from SSO”", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "10. 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"crn:contentful:::content:spaces/gqxbq3iozos4/environments/master/entries/5r9rBBDQQ1pEHNNwBeGT7Q" + }, + "fields": { + "title": { + "en-US": "Transferring spaces" + }, + "slug": { + "en-US": "/knowledge/internal-processes/transferring-spaces" + }, + "date": { + "en-US": "2024-01-10" + }, + "category": { + "en-US": { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "2OAmxGkTTlKYwRNhudLIBe" + } + } + }, + "articleAuthor": { + "en-US": { + "sys": { + "type": "Link", + "linkType": "Entry", + "id": "2MNalAMWoDLJafyauBwmvL" + } + } + }, + "articleBody": { + "en-US": { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "Since 22 Nov 2023, we adhere to a new internal process for transferring spaces requested by user. ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Step 1 - Customer will fill up the support form with all the information needed. External article here.", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Step 2 - Customer Support Engineer Processes the request in Zendesk", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Customer Support Engineer checks the information is filled in correctly by reviewing relevant fields on the ticket", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "user should have added space/org keys (named space IDs in the web app) and confirmation from ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + }, + { + "type": "underline" + } + ], + "value": "both organization owners need to be present", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": ". Otherwise, don't proceed and ask for confirmation first. ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Please note:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " There must be a space license available to assign the space to after transfer. Please ask customer which space license to be assigned after the transfer. ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + "target": { + "sys": { + "id": "3LQWcNKPv077Ki4pXkLp5N", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Open the right-side bar with Apps and find β€œURL Builder Pro” app at the bottom - click β€œTransfer Space between Organizations” button.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + "target": { + "sys": { + "id": "3wvgCHmtI05fIzEBNGg1dt", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Step 3 - Gatekeeper", + "nodeType": "text" + } + ], + "nodeType": "heading-3" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "The link brings directly to the Gatekeeper β€œSpace Organization Change” Page", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "If multiple spaces were added, an error message will be displayed β€œ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "Space with key e242iwbax84f, 7jfb7ywzlpvd wasn't found. You can edit the space key and click ", + "nodeType": "text" + }, + { + "data": { + "uri": "https://admin.contentful.com/admin/space_organization_changes/new" + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "Reload", + "nodeType": "text" + } + ], + "nodeType": "hyperlink" + }, + { + "data": { + }, + "marks": [ + { + "type": "italic" + } + ], + "value": "” -", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " multiple space transfer is not supported so spaces need to be transferred one after another", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Click β€œRecreate space membership” if space members should stay in the space. They will be invited to the destination organization.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Click β€œCreate Space organization change”", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + "target": { + "sys": { + "id": "2uDFCy5bYAq2cmHCbJmlIS", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "In case of a mistake (for example, multiple space keys in the field), an error message will be displayed", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + "target": { + "sys": { + "id": "6XODHop4oPmtrwG9X038X5", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Once the space is successfully transferred you will see a confirmation screen", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + "target": { + "sys": { + "id": "3x3Jhp1Ow7Jccd85awEF85", + "type": "Link", + "linkType": "Entry" + } + } + }, + "content": [ + ], + "nodeType": "embedded-entry-block" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "A transferred space will be archived in the destination organization and a license needs to be assigned", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Important:", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " One last step before closing the ticket is ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Inviting the new organization owner back to space- ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": "click on ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "underline" + } + ], + "value": "Bulk invite users", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " button and fill in the form. Make sure to add only new organization owner(s) from the Destination organization. The new owner will be able to add other users to the transferred space. ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Important ", + "nodeType": "text" + } + ], + "nodeType": "heading-2" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Changes are done in GK and Zuora ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "All active users of the space will be automatically transferred to the destination organization if the 'recreate space membership' box is checked. ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "If requested otherwise, we can also only invite the owner of the destination organization ", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Spaces can be transferred with no disruption of service for the customer", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Integrations/webhooks/API keys are not affected", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Space transfer is possible only with ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "written confirmation of both organization owners", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " in the support ticket or can be an internal ticket request from a CSM/AE/AM", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "If this is an internal request please send the below questions to the AE/CSM/AM for space transfer as they are in direct communication with the customer. If the space transfer is sent by the customer please follow the above bullet points and confirm with the customer that they have no private apps, SSO enable, or team space memberships.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "unordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "Customer Questions", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "For ease of transfer; please send these questions to the customer before requesting a space transfer", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Do you have SSO enabled on your original organization where the space is currently housed?", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "If SSO is enabled, do we have the authorization to exempt users within the space to be transferred from SSO to transfer them to the destination organization?", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Do you have any Private apps?", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "If so, please know these do not transfer when the space is transferred and they will need to create a new App definition in the new org and reinstall that app.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + } + ], + "nodeType": "list-item" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Do you have any Team membership within the space to be transferred?", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "If so, please know these will not transfer with a space transfer and need to be notated and re-created within the new organization after the space transfer.", + "nodeType": "text" + } + ], + "nodeType": "paragraph" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + } + ], + "nodeType": "list-item" + } + ], + "nodeType": "ordered-list" + }, + { + "data": { + }, + "content": [ + { + "data": { + }, + "marks": [ + ], + "value": "Please note that we are ", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + { + "type": "bold" + } + ], + "value": "not", + "nodeType": "text" + }, + { + "data": { + }, + "marks": [ + ], + "value": " able to transfer content from one or several spaces directly into another space. 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