Hardcoded content

[martinbon]

Problem:
A lot of the content is hardcoded. How can Tom or any of the CS team start adding SOP's, stats or embed their own stuff in there without having to involve a developer?

V1 suggestion:
Have a link in the menu, that pulls data from an existing on-site wordpress page that CS can modify to their liking.
https://conversionxli.warmpress.com/cs-dashboard/ - example

V5 suggestion:
Have a "Add new sop" button that will create a new SOP in wordpress and will auto-connect the page and the action

[anoblet]

The way I envision this is:

1. Define a set of "actions" (i.e. update customer details, issue refund, update subscription.) These will correlate to buttons/links on the dashboard and sets of SOP.
2. Outline the steps needed to complete that action.
3. Set placeholders for where dynamic parts will be ([[ORDER_LINK]], [[CUSTOMER_LINK]], [[REFUND_LINK]])
4. Make that content available through the REST API (this should be out of the box)
5. When a CSR clicks a button on the dashboard, it will grab that content and replace those placeholders with the appropriate data for the specific customer, order, etc.

I'm open to other ways of doing it as well.