Intermittent Crash issue with Java Application using Servlet JSP technology

[poonamsehjwani]

Describe the bug

Intermittent Crash java application.

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000001f6cee4f366, pid=3516, tid=0x0000000000000f2c
#
# JRE version: OpenJDK Runtime Environment (8.0_422-b05) (build 1.8.0_422-b05)
# Java VM: OpenJDK 64-Bit Server VM (25.422-b05 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# J 2195 C2 java.util.concurrent.ConcurrentHashMap.get(Ljava/lang/Object;)Ljava/lang/Object; (162 bytes) @ 0x000001f6cee4f366 [0x000001f6cee4f320+0x46]
#
# Core dump written. Default location: C:\MediaSpan\NCSPaymentService\Tomcat\hs_err_pid3516.mdmp
#
# If you would like to submit a bug report, please visit:
#   https://github.com/corretto/corretto-8/issues/

To Reproduce

Suddenly Application stopped working. Service stopped.

Expected behavior

It should not crash

Screenshots

If applicable, add screenshots to help explain your problem.

Platform information

OS: Windows Server 2019 Datacentre
Version :
              openjdk version "1.8.0_422"
              OpenJDK Runtime Environment Corretto-8.422.05.1 (build 1.8.0_422-b05)

hs_err_pid5820.log
hs_err_pid5820.log
hs_err_pid3516.log
hs_err_pid3272.log
OpenJDK 64-Bit Server VM Corretto-8.422.05.1 (build 25.422-b05, mixed mode)

Additional context

Add any other context about the problem here.

For VM crashes, please attach the error report file. By default the file name is hs_err_pidpid.log, where pid is the process ID of the process.

[alvdavi]

Hi,

We are looking into this issue, but there are a couple of questions that may help understand the problem

First, I can see you are using Corretto 8.422. Has this issue started when 8.422 was deployed? Not sure if you had other Corretto versions running previously or this is a new deployment
Also, I can see you have the Sentinel agent running. Do you know if we still see this issue (or issues, we may have two different things here) with the agent disabled?

[poonamsehjwani]

First, I can see you are using Corretto 8.422. Has this issue started when 8.422 was deployed? Not sure if you had other Corretto versions running previously or this is a new deployment
On earlier versions of Correto 8 also it was crashing.

Also, I can see you have the Sentinel agent running. Do you know if we still see this issue (or issues, we may have two different things here) with the agent disabled?
It is already installed as mandate software to be running in our system. Earlier we asked our IT to disable it but they refused to do.

[poonamsehjwani]

@alvdavi :
Hope you are doing well.
Still our application is crashing intermittently. Attaching the log file from different server where application was not in use as it was Sunday. Suddenly it crashed.
Please respond asap because it is blocker for us now.
hs_err_pid4856.log

[poonamsehjwani]

@alvdavi : Hi

Also, I can see you have the Sentinel agent running. Do you know if we still see this issue (or issues, we may have two different things here) with the agent disabled?

After removing tomcat from Sentinel agent it is not crashing. Could you please let me know how to fix this, because it is mandatory in our company to Sentinel Agent to be up and running.