[BUG] crc setup failed during Windows installation even after multiple reboots

[andikaopp]

General information

• OS: Windows 11 Pro
• Hypervisor: Hyper-V
• Did you run crc setup before starting it (Yes)? but fails
• Running CRC on: Laptop

CRC version

CRC version: 2.25.0+97705a
OpenShift version: 4.13.6
Podman version: 4.4.4

CRC status

DEBU CRC version: 2.25.0+97705a
DEBU OpenShift version: 4.13.6
DEBU Podman version: 4.4.4
DEBU Running 'crc status'
DEBU Running '(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion" -Name ReleaseId).ReleaseId'
DEBU Running '(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion").EditionID'
crc does not seem to be setup correctly, have you run `crc setup`? => have done run `crc setup` but failed

CRC config

- consent-telemetry                     : yes

Host Operating System

Host Name:                 ANDIKAOPP
OS Name:                   Microsoft Windows 11 Pro
OS Version:                10.0.22621 N/A Build 22621
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          andikaopp@outlook.com
Registered Organization:   N/A
Product ID:                00330-81478-18743-AA492
Original Install Date:     18/05/2023, 23:41:17
System Boot Time:          07/09/2023, 13:46:20
System Manufacturer:       LENOVO
System Model:              82U9
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 154 Stepping 3 GenuineIntel ~2100 Mhz
BIOS Version:              LENOVO K2CN36WW, 07/03/2023
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC+07:00) Bangkok, Hanoi, Jakarta
Total Physical Memory:     16.108 MB
Available Physical Memory: 8.339 MB
Virtual Memory: Max Size:  24.044 MB
Virtual Memory: Available: 15.420 MB
Virtual Memory: In Use:    8.624 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\ANDIKAOPP
Hotfix(s):                 3 Hotfix(s) Installed.
                           [01]: KB5028948
                           [02]: KB5029351
                           [03]: KB5028756
Network Card(s):           3 NIC(s) Installed.
                           [01]: Intel(R) Wi-Fi 6E AX211 160MHz
                                 Connection Name: Wi-Fi
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.5.1
                                 IP address(es)
                                 [01]: 192.168.5.66
                                 [02]: fe80::e5ac:9f74:4ed2:a652
                           [02]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected
                           [03]: VirtualBox Host-Only Ethernet Adapter
                                 Connection Name: Ethernet 2
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 192.168.56.1
                                 [02]: fe80::1b9c:42c2:faf8:de78
Hyper-V Requirements:      A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Steps to reproduce

1. Install crc-windows-amd64.msi
2. reboot
3. Started to setup the wizard
4. Fillin pull-secret

Expected

Success setup and showing icon tray openshift

Actual

Error:
Setup failed. Error: 'Make sure you installed crc using the Windows installer and performed required reboot '. Please restart.

Logs

Before gather the logs try following if that fix your issue

$ crc delete -f
Machine does not exist. Use 'crc start' to create it

$ crc cleanup
INFO Removing the daemon task
INFO Removing the daemon task powershell script
INFO Removing crc's virtual machine
INFO Removing CRC Specific entries from user's known_hosts file
INFO Removing hosts file records added by CRC
INFO Removing pull secret from the keyring
INFO Removing older logs
exit status 1
remove C:\Users\andik\.crc\bin\hidden_daemon.ps1: The system cannot find the file specified.
Post "http://unix/clean": context deadline exceeded (Client.Timeout exceeded while awaiting headers)

$ crc setup
INFO Using bundle path C:\Users\andik\.crc\cache\crc_hyperv_4.13.6_amd64.crcbundle
INFO Checking minimum RAM requirements
INFO Checking if current user is in crc-users and Hyper-V admins group
INFO Checking if CRC bundle is extracted in '$HOME/.crc'
INFO Checking if C:\Users\andik\.crc\cache\crc_hyperv_4.13.6_amd64.crcbundle exists
INFO Checking if the daemon task powershell script is present
INFO Creating the daemon task powershell script
INFO Checking if the daemon task is installed
INFO Checking if the daemon task is running
INFO Running the daemon task
Temporary error: daemon is not running yet (x8)

$ crc setup with run crc daemon in another powershell
INFO Using bundle path C:\Users\andik\.crc\cache\crc_hyperv_4.13.6_amd64.crcbundle
INFO Checking minimum RAM requirements
INFO Checking if current user is in crc-users and Hyper-V admins group
INFO Checking if CRC bundle is extracted in '$HOME/.crc'
INFO Checking if C:\Users\andik\.crc\cache\crc_hyperv_4.13.6_amd64.crcbundle exists
INFO Checking if the daemon task powershell script is present
INFO Checking if the daemon task is installed
INFO Checking if the daemon task is running
INFO Running the daemon task
INFO Checking admin helper service is running
Make sure you installed crc using the Windows installer and performed required reboot

$ crc start --log-level debug
DEBU CRC version: 2.25.0+97705a
DEBU OpenShift version: 4.13.6
DEBU Podman version: 4.4.4
DEBU Running 'crc start'
DEBU Total memory of system is 16890978304 bytes
DEBU No new version available. The latest version is 2.25.0
DEBU Checking file: C:\Users\andik\.crc\machines\crc\.crc-exist
INFO Checking minimum RAM requirements
DEBU Total memory of system is 16890978304 bytes
INFO Checking if running in a shell with administrator rights
DEBU Running '$currentPrincipal = New-Object Security.Principal.WindowsPrincipal([Security.Principal.WindowsIdentity]::GetCurrent());$currentPrincipal.IsInRole([Security.Principal.WindowsBuiltInRole]::Administrator)'
INFO Checking Windows release
DEBU Running '(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion" -Name ReleaseId).ReleaseId'
INFO Checking Windows edition
DEBU Running '(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion").EditionID'
DEBU Running on Windows Professional edition
INFO Checking if Hyper-V is installed and operational
DEBU Running '@(Get-Wmiobject Win32_ComputerSystem).HypervisorPresent'
DEBU Running '@(Get-Service vmms).Status'
INFO Checking if Hyper-V service is enabled
DEBU Running '@(Get-Service vmms).Status'
INFO Checking if crc-users group exists
DEBU Running 'Get-LocalGroup -Name crc-users'
INFO Checking if current user is in crc-users and Hyper-V admins group
DEBU Running '(Get-LocalGroupMember -Group 'crc-users').Name'
DEBU Checking current user is in the 'crc-user' group
DEBU group members: ANDIKAOPP\andik
DEBU Running '(Get-LocalGroupMember -SID 'S-1-5-32-578').Name'
DEBU Checking current user is in the 'Hyper-v Administrators' group
DEBU group members: ANDIKAOPP\andik
INFO Checking if vsock is correctly configured
DEBU Running 'Get-Item -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Virtualization\GuestCommunicationServices\00000400-FACB-11E6-BD58-64006A7986D3"'
INFO Checking if the daemon task powershell script is present
INFO Checking if the daemon task is installed
DEBU Running 'Get-ScheduledTask -TaskName crcDaemon'
DEBU Running '(Get-ScheduledTask -TaskName "crcDaemon").Version'
INFO Checking if the daemon task is running
DEBU Running '(Get-ScheduledTask -TaskName "crcDaemon").State'
DEBU expected crcDaemon task to be in 'Running' but got 'Ready
'
WARN Preflight checks failed during `crc start`, please try to run `crc setup` first in case you haven't done so yet
DEBU Running '(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion" -Name ReleaseId).ReleaseId'
DEBU Running '(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion").EditionID'
expected crcDaemon task to be in 'Running' but got 'Ready'

Please consider posting the output of crc start --log-level debug on http://gist.github.com/ and post the link in the issue.

[anjannath]

@andikaopp you might be facing the issue #3812, can you please try the following commands and then run crc setup again? This should fix the crcDaemon task not in Running but in Ready state problem.

PS> Set-ExecutionPolicy -ExecutionPolicy RemoteSigned
PS> crc.exe setup --log-level debug

from the logs, the Admin Helper service is also not running, can you verify from the Windows Service Manager if a service named "Red Hat OpenShift Local Admin Helper" is installed?

[andikaopp]

"Red Har Openshift Local Admin Helper" was installed and run in my services

when i run crc setup again after running above command, showing like this

[anjannath]

@andikaopp Can you please share the o/p of: crc setup --log-level debug debug logs should have a bit more information as to why even after daemon and admin-helper running its again asking for a reboot

[andikaopp]

C:\Users\andik>crc setup --log-level debug
DEBU CRC version: 2.25.0+97705a
DEBU OpenShift version: 4.13.6
DEBU Podman version: 4.4.4
DEBU Running 'crc setup'
INFO Using bundle path C:\Users\andik\.crc\cache\crc_hyperv_4.13.6_amd64.crcbundle
INFO Checking minimum RAM requirements
DEBU Total memory of system is 16890978304 bytes
INFO Checking if current user is in crc-users and Hyper-V admins group
DEBU Running '(Get-LocalGroupMember -Group 'crc-users').Name'
DEBU Checking current user is in the 'crc-user' group
DEBU group members: ANDIKAOPP\andik
DEBU Running '(Get-LocalGroupMember -SID 'S-1-5-32-578').Name'
DEBU Checking current user is in the 'Hyper-v Administrators' group
DEBU group members: ANDIKAOPP\andik
INFO Checking if CRC bundle is extracted in '$HOME/.crc'
INFO Checking if C:\Users\andik\.crc\cache\crc_hyperv_4.13.6_amd64.crcbundle exists
DEBU C:\Users\andik\.crc\cache\crc_hyperv_4.13.6_amd64.crcbundle exists
INFO Checking if the daemon task powershell script is present
INFO Checking if the daemon task is installed
DEBU Running 'Get-ScheduledTask -TaskName crcDaemon'
DEBU Running '(Get-ScheduledTask -TaskName "crcDaemon").Version'
INFO Checking if the daemon task is running
DEBU Running '(Get-ScheduledTask -TaskName "crcDaemon").State'
INFO Checking admin helper service is running
DEBU Running '(Get-Service crcAdminHelper).Status'
DEBU Get "http://unix/version": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
Make sure you installed crc using the Windows installer and performed required reboot

[gbraad]

Do you have an application firewall installed?

[anjannath]

It seems the admin-helper service is running, but the named pipe is not accessible, which should not happen, can you please also use this tool: https://learn.microsoft.com/en-us/sysinternals/downloads/accesschk and run the following command (unfortunately i couldn't find a way to get the permissions using powershell cmdlets)

PS> .\acceesschk64.exe \pipe\crc-admin-helper

it should give you the following o/p: (members of the crc-users should have RW access to the named pipe)

[andikaopp]

i have been trying that command, but i have some errors like this

my question: where can i get the path of \pipe\crc-admin-helper ? because from this error like not found the spesific file

[anjannath]

this is a named pipe path, and it is not present in the filesystem, the Red Hat OpenShift Local Admin Helper service should create this, so make sure if the service is running. (you can see all the named pipes on the system using ls \\.\Pipe\)

am unable to reproduce these issues on a clean windows 11 installation, have you tried uninstalling and re-installing the MSI, and see if that helps..

[anjannath]

@andikaopp are you using crc alone or with Podman desktop and the OpenShift Local extension?

[anjannath]

@andikaopp can you please try the latest (v2.33.0) release and see if that fixes your issues

[felipesalaz10]

Hello everyone, I had the same error. I solved it by following these steps:

1. Uninstall CRC with the MSI.
2. Delete the .\crc folder.
3. Clean up any traces in the Appdata\roaming and local folders of Red Hat.
4. Finally, reinstall.