Cannot login with correct master password #6267
Replies: 4 comments 8 replies
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Passwords do not change by them self, and also not automatically by the server. Either someway the database gets corrupted and for some reason only that user is affected, but that would be strange. Or, someone tried the org recovery/emergency contact procedure and changed the password. There is nothing we can do here, since there is no process which changes the password anywhere in the code that isn't started by someone. I would suggest to check the logs and see if you can find anything between the last successful login and the point it failed. |
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There is no emergency contact defined, the password wasn't changed and I couldn't find anything in the logs. Is there any way to check the database for integrity? |
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Skutter-de, I don't want to double post here and just realized the last message wasn't the OP. I think my below reply to cvpas may be relevant here too if you still have the server instance. |
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I changed my phone and download bitwarden from google play, but I can not login in this app, my password is correct!How can I login in?? |
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Try to access the website where your vaultwarden is based at (IE in a browser not the app). I think when the newer app came out it broke connection with the Vaultwarden server. My desktop app and browser extension won't sync currently and in the past this has been due to an update on the bitwarden apps, but that update not having being pushed downstream to vaultwarden just yet. |
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I got this error too... some... details? is |
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some updates |
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I have a similar problem. I can verify that the master password I am using is correct, since I can use it to successfully unlock my account with both the bitwarden firefox plugin and the bitwarden cli client, but I get the aforementioned error when trying to log into the vaultwarden web interface. Some details which may be relevant: my master password is more than 40 characters long and consists only of lowercase ascii characters and spaces. |
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Any logs on the Vaultwarden side? |
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The server says The failing request is a POST to The user is shown in the admin panel as "verified". |
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With log level TRACE and enabled EXTENDED_LOGGING, the only additional info that is logged is the payload of the |
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I am very sorry for the noise - it turns out I had a typo in the username. So, the login works for me as advertised. Sorry again, and thanks for an awesome product! |
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Prerequisites
Vaultwarden Support String
Your environment (Generated via diagnostics page)
Config & Details (Generated via diagnostics page)
Show Config & Details
Environment settings which are overridden: DOMAIN, SIGNUPS_ALLOWED, ADMIN_TOKEN
Config:
{ "_duo_akey": null, "_enable_duo": true, "_enable_email_2fa": false, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_max_note_size": 10000, "_smtp_img_src": "***:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_session_lifetime": 20, "admin_token": "***", "allowed_connect_src": "", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "auth_request_purge_schedule": "30 * * * * *", "authenticator_disable_time_drift": false, "data_folder": "data", "database_conn_init": "", "database_max_conns": 10, "database_timeout": 30, "database_url": "***************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://********************", "domain_origin": "*****://********************", "domain_path": "", "domain_set": true, "duo_context_purge_schedule": "30 * * * * *", "duo_host": null, "duo_ikey": null, "duo_skey": null, "duo_use_iframe": false, "email_2fa_auto_fallback": false, "email_2fa_enforce_on_verified_invite": false, "email_attempts_limit": 3, "email_change_allowed": true, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 3 * * * *", "emergency_request_timeout_schedule": "0 7 * * * *", "enable_db_wal": true, "enable_websocket": true, "enforce_single_org_with_reset_pw_policy": false, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": null, "experimental_client_feature_flags": "", "extended_logging": true, "helo_name": null, "hibp_api_key": null, "http_request_block_non_global_ips": true, "http_request_block_regex": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "increase_note_size_limit": false, "invitation_expiration_hours": 120, "invitation_org_name": "Vaultwarden", "invitations_allowed": true, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": null, "log_level": "info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "org_groups_enabled": false, "password_hints_allowed": true, "password_iterations": 600000, "push_enabled": true, "push_identity_uri": "https://identity.bitwarden.eu", "push_installation_id": "***", "push_installation_key": "***", "push_relay_uri": "https://push.bitwarden.eu", "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sendmail_command": null, "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": false, "signups_allowed": true, "signups_domains_whitelist": "", "signups_verify": true, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": null, "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": null, "smtp_from": "******************", "smtp_from_name": "Vaultwarden", "smtp_host": "**************", "smtp_password": "***", "smtp_port": 587, "smtp_security": "starttls", "smtp_ssl": null, "smtp_timeout": 15, "smtp_username": "******************", "templates_folder": "data/templates", "tmp_folder": "data/tmp", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_sendmail": false, "use_syslog": false, "user_attachment_limit": null, "user_send_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null }Vaultwarden Build Version
v1.34.3
Deployment method
Official Container Image
Custom deployment method
No response
Reverse Proxy
Nginx Proxy Manager v2.12.4
Host/Server Operating System
Linux
Operating System Version
Red Hat Enterprise Linux 9.6
Clients
Web Vault, Browser Extension
Client Version
Web 2025.7.0, Firefox Extension 2025.8.1
Steps To Reproduce
One user on my server cannot login with the correct master password. We are both 100% sure it's correct, since it was written on a recovery sheet and saved in my vault as a fallback. Login was also tested at setup with the copy of the password in my vault and on the recovery sheet, as well as now. no server settings were modified since the creation of that account
Expected Result
Successful login
Actual Result
Login does not work on. The vault on the already logged in iOS app can still be unlocked with that password.
Logs
Screenshots or Videos
No response
Additional Context
This is now the second time this has happened
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