Account keeps getting removed from Bitwarden iOS app

[romanhaa]

Hi all! I'm running Vaultwarden on my mini PC inside Docker behind a reverse proxy (Caddy) with a self-signed certificate so it can be accessed at https://vaultwarden.home (after manually adding the certificate in the respective places). It's working fine on my MacBook and iPhone as long as I'm at home and in the same network or connected via Tailscale. I don't want to expose Vaultwarden to the public internet. The issue I'm facing probably requires a fix in the Bitwarden iOS app, but I figured I ask here anyway: The Vaultwarden account gets removed from the account list in the Bitwarden iOS app at least once a day. That means, before I can even read a login, I have to first add the server and the log in with the full password instead of being able to jump in via FaceID. I have tried a few things, e.g. making sure that the account is only locked and not logged out after timeout, to no avail. Does anyone know whether there is a workaround or fix? I think it's going to drive me crazy pretty soon. Notably, I haven't noticed this on my laptop yet. I suspect it has to do with the phone sometimes using cellular data even when at home and Bitwarden then losing connection to the Vaultwarden server. I don't have Tailscale enabled at all times to reduce battery drain.

[BlackDex]

That is kinda weird. I test sometimes without a connection at all, or with server returning sometimes else then 200, but it never disappeared. That all is on Android though, no clue how this is on an iPhone.

[BlackDex]

Also, maybe test it with a free Bitwarden cloud account? That way you can legitimately report an issue there, but that will not help if it is tailscale of course

[romanhaa]

I have a free Bitwarden account and have never seen this behavior with that one. I have also deliberately tested the scenario you are describing, i.e. open the Bitwarden iOS when it can't connect to the server (on cellular with Tailscale disabled) and it worked fine. It's only after some time that I open Bitwarden and the Vaultwarden account is suddenly gone.

[pamperer562580892423]

1. What is your Vaultwarden version?
2. Did you already try to deinstall/restart/reinstall the mobile app?

[romanhaa]

What is your Vaultwarden version?

Vaultwarden 1.36.0
Web-Vault 2026.4.1

Did you already try to deinstall/restart/reinstall the mobile app?

Did that this morning. So far so good. Fingers crossed that it keeps working. Any specific reason why that should help?

[unoukujou]

Any specific reason why that should help?

idk the reason but I had some strange issues with another app one time and doing that also solved it. maybe a failed part of an update caused it or some bad data in the cache or something. Also reboot the phone is another thing that helped me. and in a worse case, factory reset. But before factory reset if you still have the problem see if you can try it on somebody else phone to see if the same problem happens.

[pamperer562580892423]

Yeah, just from experience, sometimes there can be a "hiccup". I would call deinstalling/reinstalling a BW client/app a kind of standard troubleshooting measure. (deleting the local data - if possible - can also be beneficial (when logging in again, it gets a fresh copy again), but I'm not sure if that's possible on an iPhone)