Define the Staff Portal UI/UX for Contact Notes
Summary
Design the user interface and workflows for managing notes within the staff portal.
Scope
- Layout for displaying a list or timeline of notes
- Provide a streamlined “quick-add” workflow
- Support editing existing notes
- Show optional action-related metadata
- Indicate when follow-up actions are due or overdue
- Support an unbounded list of notes
- Plain-text only (no markup)
- Consider future enhancements like keyboard shortcuts
Deliverables
- Wireframes
- UX flow documentation
- Interaction and state specifications
- Accessibility notes