Define the Staff Portal UI/UX for Contact Notes

Summary
Design the user interface and workflows for managing notes within the staff portal.

Scope

• Layout for displaying a list or timeline of notes
• Provide a streamlined “quick-add” workflow
• Support editing existing notes
• Show optional action-related metadata
• Indicate when follow-up actions are due or overdue
• Support an unbounded list of notes
• Plain-text only (no markup)
• Consider future enhancements like keyboard shortcuts

Deliverables

• Wireframes
• UX flow documentation
• Interaction and state specifications
• Accessibility notes