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Change Request: Add support for International Phone Numbers into the Mobile Profile #10482

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@mtcA6

Description

@mtcA6

1.) Requestor's Name

Travis Cahill

2.) Requestor's Email

[email protected]

3.) VA Team

Auth Exp - MyVA and Profile

4.) What is the name of the project or change?

International Phone Number Support in the Profile

5.) Please explain what problem you are trying to solve.

With MHV migrating to VA.gov one of the items requested to maintain parity with MHV functionality as people onboard to VA.gov is International Phone number support for mobile, home, and work phone number fields.

Notifications in most instances are not able to be processed using an international phone number BUT the functionality to save an international phone number has been requested regardless.

6.) Please explain how this change would work.

User's have consistently requested international phone number support in the profile

7.) Features Impacted

Contact Information and Notification Settings

8.) Please include all relevant documentation links for this change request.

See epic department-of-veterans-affairs/va.gov-team#74562

We're in the early phases and I haven't written an initiative brief just yet but most details that are needed are there.

9.) Does your team have all the necessary materials (documents, designs, processes, analytics, APIs, etc) in place for Mobile to make these changes right now?

Yes

10.) Has this change been discussed with VAHB POs (Ryan or Don)?

No

11.) Has this change been agreed upon by all impacted VA Stakeholders?

Yes

12.) Is there a hard deadline associated with this request?

6/30/2025

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