[Find a Form] When users search for form DD214, add help text under the 'form not found' search results

[FranECross]

Description

Many Veterans expressed frustration in not being able to find the DD214 in response to their search on Find a form. GA4 shows variants of DD214 as a search term 14,703 times between August and December 2024 -> it was the 11th most common numeric search.

In this Spike, Randi identified, and Michelle approved, the following improvement to specifically address this issue.

Requirements for this ticket

When "DD214" is searched (in its various forms / capitalization), amend the "no results" text area to add a line under the existing "No results" text (as a link) that says: "Need to request your military records including DD214?"

User story

AS A Veteran who needs to request their DD214 and is using the Find a VA form app to search for the form
I WANT to see additional information under the text that says it wasn't found showing me where I can go to request it
SO THAT I'm not frustrated by my experience and can follow that link to make my request.

Engineering notes / background

Analytics considerations

Testing & QA

Scope / Impact analysis

What, if anything, could break as a result of this change?
Engineer should assess this when approaching PR.

Roles / assignments

• Accessibility review: @Shamiaalam
• Product acceptance: @FranECross

Acceptance criteria

• When "DD214" is searched (in its various forms / capitalization), amend the "no results" text area to add a line under the existing "No results" text (as a link) that says: "Need to request your military records including DD214?"

[randimays]

Pulling in for Sprint 1-25.

[randimays]

@FranECross In the SPIKE, it was specifically called out that Veterans were searching for dd-214 (including a hyphen). Do you want to show this extra link for searches including the hyphen as well?

[FranECross]

@FranECross In the SPIKE, it was specifically called out that Veterans were searching for dd-214 (including a hyphen). Do you want to show this extra link for searches including the hyphen as well?

@randimays Yes, please. Thanks for catching that.

[randimays]

@Shamiaalam This is ready for an accessibility review in staging please: https://staging.va.gov/find-forms

Per the requirements on the ticket (and the comments above), you should be able to search any variation of dd214 regardless of capitalization or inclusion of the hyphen and see the Need to request your military records including DD214? link underneath the "no results" messaging.

Please see this PR description for examples: department-of-veterans-affairs/vets-website#35278