arp/claims_form_upload

Author: patrick-brown-oddball

teams/vsa/product/Screenshot 2025-03-05 at 3.11.29 PM.png

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+# Claims Form Upload Initiative Brief 
+#### Overview
+
+<details>
+    Representatives need a way to submit forms for their claimants. We had a way for veterans to submit forms using Simple forms. We forked Simple Forms code as a starting point. Lifting and shifting the code saved us a lot of time. In the early design phases, it became clear that forking the code rather than reusing it in-place was the better option:
+        - We needed to make it an ARP app which required some changes to make it function
+        - We need to do additional checks on the backend for POA
+        - We will eventually need to add multi-form upload for documents that require supporting evidence
+        - We wanted to make the process easier for reps by making the digital form all one page
+ 
+</details>
+
+<details>
+ <Summary>Examples:</Summary>
+ 
+ - Product: Claims Form Upload
+ 
+ </details>
+
+---
+
+## Outcome Summary
+> *Brief statement describing opportunity you're pursuing e.g. "Increase Use of Search Tools on VA.gov." Include measurable outcome (i.e. metric) you're trying to affect.*
+- Increase the ease and efficiency of digital form submission
+
+## Problem
+> *Describe the challenge / pain point you seek to address.:* 
+* What is the problem and who is affected? And, what evidence do we have of the problem? 
+- We needed a way for Representatives to upload and submit documents for their claimants
+* How does this initiative help further OCTO-DE's mission and goals?
+- When fully rolled out, this will increase the number of digital claims submissions through va.gov
+
+---
+
+## Measuring Success
+
+### Key Performance Indicators (KPIs)
+> 💡 *VA.gov products measure success against Ease of use, Service Completion, Trust/Satisfaction, Health.*<sup>1</sup>\
+> 💡 *Identify balancing metrics to ensure you're not bringing about undesired outcomes.*
+
+- Number of forms submitted
+- Number of representatives using platform
+- Uptime of platform
+
+---
+
+## Discovery
+### Assumptions/Risks
+> *Identify risks related to usability, value to users, feasibility/implementation, and viability given organizational constraints<sup>2</sup>. 
+> Indicate how you'll validate/test against these risks. Inspired by [SVPG's Four Big Risks](https://www.svpg.com/four-big-risks/).*
+
+- **Value Risks** (will people use it): 
+  - Will reps log into ARP to use it
+- **[Technical] Feasibility Risks** (can we build it with available tech/data):
+  - none. Simple forms proved the need
+
+### What're you building
+> A digital form submission tool
+
+#### Go-to-market 
+> We are working with the Connecticut VA to test our product first and have also received feedback from other groups
+
+--- 
+
+## Launch Planning
+### Collaboration Cycle
+> 💡 *Use for any Collab Cycle tracking, questions.*
+
+- Kickoff ticket
+
+### Timeline 
+> *Describe any major milestones for this initiative including organizational, legislative, etc. constraints.*
+
+* [Link to Release Plan for this Initiative](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/platform/product-management/release-plan-template.md)
+
+#### Initiative Launch Dates
+- *Target Launch Date*
+  - tbd
+- *Actual Launch Date* 
+  - tbd
+
+---
+   
+## Screenshots
+
+### Before
+
+Old digital form
+![alt text](<Screenshot 2025-03-05 at 3.14.21 PM.png>)
+![alt text](<Screenshot 2025-03-05 at 3.14.42 PM.png>)
+
+### After
+New ss the claimant the veteran page
+
+![alt text](<Screenshot 2025-03-05 at 3.13.08 PM.png>)
+
+Digital Form as One Page
+![alt text](<Screenshot 2025-03-05 at 3.11.42 PM.png>)
+![alt text](<Screenshot 2025-03-05 at 3.11.29 PM.png>)
+
+---
+
+#### Communications
+*Where will you discuss this initiative?*
+
+<details>
+
+- Team Name: Accredited Rep Facing
+- GitHub Label(s): benefits-accredited-rep-facing
+- Slack channel: veteran-facing-forms
+- Product POCs:
+
+</details>
+
+
+#### Stakeholders
+*What offices/departments are critical to make this initiative successful?*
+
+<details>
+  
+- Office/Department:
+- Contact(s): 
+ 
+</details>
+
+---
+<sup>1</sup> [VA.gov Analytics - KPI Framework](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/platform/analytics/Analytics%20Playbook/va-gov-platform-analytics-kpi-framework.pdf)\
+<sup>2</sup> [SVPG: The Four Big Risks](https://svpg.com/four-big-risks/)