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10-10EZ - Unhoused/No Address option #103256

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@hdjustice

Description

@hdjustice

❗ Feature on hold until Summer 2025 due to the VES team working on a new API that will incorporate the option to receive the data from VA.gov 10-10EZ form.

Benefit to the Veteran

As a Veteran, I want to be able to apply for VA health benefits online even if I don't have a fixed address, so that I don't have to go to a physical location to apply or feel restricted by the form's address requirement.

Hypothesis or Bet

If we add an option on the 10-10EZ form for unhoused Veterans to indicate they do not have a home or mailing address, then we expect to see an increase in the number of 10-10EZ form submissions from unhoused Veterans

OKR

Which Objective / Key Result does this epic push forward?

Background

  • The online 10-10EZ form requires a mailing and home address, which unhoused Veterans may not have. This restricts them from applying for VA health benefits online.
  • We are adding an option on the 10-10EZ form for unhoused Veterans to indicate they do not have an address. When selected, the form will default to the selected facility address and send a "bad address" indicator to the Enrollment System.
  • Dependency
    • The Enrollment System team needs to be ready to receive and process the "bad address" indicator.
    • Coordination with HEC stakeholders regarding the communication strategy for reaching unhoused Veterans.

Resources

  • Initiative brief
  • Design links
  • Screenshots
  • Reference docs/tickets where we have this kind of work documented
  • Etc.

Acceptance Criteria/Definition of Done

  • An option is added to the 10-10EZ form allowing Veterans to indicate they do not have an address.
  • When the "no address" option is selected, the form defaults to the selected facility address.
  • A "bad address" indicator is sent to the Enrollment System upon form submission.
  • EZ Form Submissions from unhoused Veterans are tracked and measured.
  • User testing confirms that unhoused Veterans are able to easily use the new option and complete the form.

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