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Merge pull request #97 from department-of-veterans-affairs/edit-update-support-page
Update get-support.md
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docs/get-support.md

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@@ -12,15 +12,16 @@ Interested in learning how Enterprise Event Bus (EEB) can benefit you? Our team
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| Support Type | Contact Method | Response Time |
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| :---: | :---: | :---: |
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| General Contact | OCTO Slack: #event-bus-support |1 hour (during support hours)|
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| General Contact | OCTO Slack: [#ves-event-bus][slack-#ves-event-bus] |1 hour (during support hours)|
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| General Contact | Email: OITEnterpriseEventBus@va.gov | Varies |
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| Urgent/Critical Incidents and Security/Privacy Incidents |OCTO Slack: #event-bus-support |1 hour (during support hours) |
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| Urgent/Critical Incidents and Security/Privacy Incidents |OCTO Slack: [#event-bus-support][slack-#event-bus-support] |1 hour (during support hours) |
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| Urgent/Critical Incidents and Security/Privacy Incidents | Email: found on OCTO Slack [#event-bus-support][slack-#event-bus-support] | 30 minutes |
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## **General Contact and Support**
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To learn more or for non-urgent questions and support:
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- **OCTO Slack:** [#event-bus-support][slack-#event-bus-support]in the Office of CTO @VA workspace
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To learn more or for non-urgent questions:
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- **OCTO Slack:** [#ves-event-bus][slack-#ves-event-bus] in the Office of CTO @VA workspace
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- **Email:** OITEnterpriseEventBus@va.gov
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**Best Practice:** Please use the public channel rather than direct messaging team members. This helps others learn from shared questions and answers.
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- **LHDI Environment:** [#vaapi-lhdi-customer-env-alerts (must be in the Lighthouse workspace)][slack-#vaapi-lhdi-customer-env-alerts]
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<!-- links -->
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[slack-#ves-event-bus]: https://dsva.slack.com/archives/C042ZQ7JUAX
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[slack-#event-bus-support]: https://dsva.slack.com/archives/C074VK55M9P
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[slack-#ves-event-bus-sandbox-alerts]: https://dsva.slack.com/archives/C07177SEPH9
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[slack-#ves-event-bus-prod-alerts]: https://dsva.slack.com/archives/C06N7QKMQN4

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