Last Updated: October 10, 2025
MoveLink ("we", "our", or "us") operates the MoveLink mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
By using MoveLink, you agree to the collection and use of information in accordance with this policy.
When you register and use MoveLink, we may collect the following personal information:
- Name: To identify you and personalize your experience
- Email Address: For account creation, notifications, and communication
- Phone Number: To enable communication between you and moving companies
- Location Data: To show nearby movers and provide accurate quotes
- Profile Photo (optional): For mover profiles and user accounts
When you request a quote or book a mover:
- Origin and destination addresses
- Moving date and time preferences
- Inventory details (items to be moved)
- Special requirements or notes
- Quote and booking history
We automatically collect certain information about your device and how you interact with our Service:
- Device information (model, operating system, unique identifiers)
- IP address
- App usage statistics
- Crash reports and error logs
We use your information for the following purposes:
- Connect you with movers: Share your moving requirements with registered moving companies
- Process bookings: Facilitate the booking and payment process
- Provide quotes: Enable movers to provide accurate cost estimates
- Enable communication: Allow you to chat with moving companies through the app
- Create and maintain your user account
- Authenticate your identity
- Send important account notifications
- Provide customer support
- Analyze usage patterns to improve app functionality
- Identify and fix technical issues
- Develop new features based on user needs
- Conduct research and analytics
- Comply with applicable laws and regulations
- Enforce our Terms of Service
- Protect against fraud and abuse
- Resolve disputes
When you request a quote or book a service, we share relevant information with moving companies:
- Your name and contact information
- Origin and destination locations
- Moving details and requirements
- Any special instructions you provide
We may share information with trusted third-party service providers who help us operate the Service:
- Supabase: Cloud hosting and database services
- Google Maps: Location and mapping services
- Payment Processors: To process payments (when applicable)
- Communication Services: For in-app messaging and notifications
These providers are contractually obligated to protect your information and use it only for specified purposes.
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or law enforcement requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
If MoveLink is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We take the security of your personal information seriously and implement appropriate technical and organizational measures:
- Encryption: Data is encrypted in transit using SSL/TLS
- Secure Storage: Data is stored in secure cloud infrastructure
- Access Controls: Limited access to personal information
- Regular Audits: Periodic security assessments and updates
- Authentication: Secure user authentication mechanisms
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You can access and update your personal information through the app:
- Profile settings
- Account information
- Moving history
You have the right to request deletion of your personal information. To delete your account and data:
- Contact us at privacy@movelink.co.ke
- Specify your deletion request
- We will process your request within 30 days
Note: Some information may be retained as required by law or for legitimate business purposes.
You can control location permissions through your device settings:
- Android: Settings → Apps → MoveLink → Permissions → Location
Disabling location services may limit certain app features.
You can opt out of marketing emails by:
- Clicking "Unsubscribe" in any marketing email
- Contacting us at support@movelink.co.ke
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
MoveLink is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
For material changes, we will provide notice through:
- Email notification
- In-app notification
- Prominent notice on our website
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
MoveLink
- Email: privacy@movelink.co.ke
- Support: support@movelink.co.ke
- Address: [Your Physical Address in Kenya]
- Phone: +254 XXX XXX XXX
Data Protection Officer: privacy@movelink.co.ke
MoveLink complies with the Kenya Data Protection Act, 2019. You have rights under this law, including:
- Right to access your personal data
- Right to correct inaccurate data
- Right to deletion ("right to be forgotten")
- Right to data portability
- Right to object to processing
- Right to restrict processing
To exercise these rights, contact our Data Protection Officer at privacy@movelink.co.ke.
By using MoveLink, you consent to:
- The collection and use of information as described in this Privacy Policy
- The transfer of information to service providers as described
- Communication from MoveLink regarding your account and services
You may withdraw consent at any time by deleting your account or contacting us.
© 2025 MoveLink. All rights reserved.
This Privacy Policy is effective as of October 10, 2025.