[Feature Request] Automated DDC Bundle Upload via Secure File Transfer (Ticket-Linked)

[sheethal-panakanti]

Summary:
Customers have requested the ability to programmatically upload DDC bundles and logs to Dremio Support without manual attachment to Zendesk tickets.

Problem Statement:
Currently, customers must manually upload DDC bundles and log files via the Zendesk ticket UI. For customers with automation tooling or frequent support interactions, this is time-consuming and blocks workflow automation.

Proposed Solution
Implement a secure, automation-friendly file transfer mechanism that:

• Accepts DDC bundle uploads programmatically (via CLI/script)
• Associates uploaded files with a specific support ticket
• Uses a secure transport (e.g., Azure Data Lake Storage with a single signed URL,
  or SendSafely workspace)

Use Case:

• Trigger: Manual (customer-initiated when opening or updating a support case)
• Tooling: Customer's internal automation platform (shell/Python/CI)
• Requirement: Upload must be linkable to an existing Zendesk ticket for traceability