Merge pull request #449 from dubinc/partner-customer-page

Navigating a program updates

Author: marcusljf

help/article/navigating-partner-program.mdx

@@ -10,7 +10,7 @@ From the **All** **programs** navigation, click **Programs** to view all the par
 
 <Frame>
   <img
-    src="https://assets.dub.co/cms/partner-all-program-location.png"
+    src="/images/dub-partners/partner-all-program-location.png"
     alt="Programs navigation location"
   />
 </Frame>
@@ -52,7 +52,7 @@ This is your main program overview page, is the first page you'll want to check
 
 <Frame>
   <img
-    src="https://assets.dub.co/cms/partner-program-overview2.png"
+    src="/images/dub-partners/partner-program-overview.png"
     alt="Program overview"
   />
 </Frame>
@@ -70,7 +70,7 @@ You'll find all your program referral links on this page, including the clicks,
 
 <Frame>
   <img
-    src="https://assets.dub.co/cms/partner-program-links.png"
+    src="/images/dub-partners/partner-program-links.png"
     alt="Program links"
   />
 </Frame>
@@ -91,30 +91,13 @@ new rewards for that link.
 From this page, you're also able to create new short links by clicking **Create
 link** in the top right of this page.
 
-### Resources
-
-Quite often, programs will provide additional assets and resources to help their partners when sharing their referral links.
-
-<Frame>
-  <img
-    src="https://assets.dub.co/cms/partner-resources.png"
-    alt="Program resources"
-  />
-</Frame>
-
-The resources are split into three sections:
-
-1. **Brand logos** - These are the official logo and brand files from the program.
-2. **Colors** - Make sure you're using the correct hex values in your campaigns or other marketing assets.
-3. **Additional files** - This is for anything else that may fall outside of the brand logos and colors. It could be additional marketing images, documents to read, or campaign examples. If anything is missing that you'll need to be successful, make sure to contact the program's support at the [bottom of the program navigation](/help/article/navigating-partner-program#program-help-and-support).
-
 ### Earnings
 
 View your earnings performance over time and the details associated with each item.
 
 <Frame>
   <img
-    src="https://assets.dub.co/cms/partner-earnings.png"
+    src="/images/dub-partners/partner-earnings.png"
     alt="Program earnings"
   />
 </Frame>
@@ -128,7 +111,7 @@ View your program performance analytics, and filter and organize by clicks, lead
 
 <Frame>
   <img
-    src="https://assets.dub.co/cms/partner-analytics.png"
+    src="/images/dub-partners/partner-analytics.png"
     alt="Program analytics"
   />
 </Frame>
@@ -190,13 +173,141 @@ View your program events, and filter and organize by clicks, leads, and sales. D
 
 <Frame>
   <img
-    src="https://assets.dub.co/cms/partner-events.png"
+    src="/images/dub-partners/partner-events.png"
     alt="Program events"
   />
 </Frame>
 You can filter this data, select a different date range, and change the data
 shown by clicking on Clicks, Leads, and Sales in the top section.
 
+### Customers
+
+View all the customers you've referred to the program, and track their journey from first click to paid subscription.
+
+<Frame>
+  <img
+    src="/images/dub-partners/partner-customers.png"
+    alt="Program customers"
+  />
+</Frame>
+
+The table shows each customer's country, the referral link they converted through, the date they were created, their lifetime value (LTV), and the dates of their first sale and subscription cancellation (if any). You can filter the list by country or link, and sort by the date and LTV columns to find your most valuable referrals.
+
+<Info>
+  To protect customer privacy, customer emails are partially masked (e.g.
+  `a*****@g****.com`) by default. If the program has enabled customer data
+  sharing, you'll see full customer emails and names, and be able to search for
+  specific customers as well.
+</Info>
+
+Clicking on a customer row opens their details page, which includes:
+
+- **Earnings** - every sale recorded for that customer, along with your earnings and their payout status. A warning will show here if the customer's earning period has ended (for programs with a limited reward duration).
+- **Activity** - a real-time timeline of the customer's journey, from their first click (including the referrer they came from), to lead and sale events.
+- **Customer details** - their country, creation date, lifetime value, device details, and the referral link that brought them to the program.
+
+<Frame>
+  <img
+    src="/images/dub-partners/partner-customer-details.png"
+    alt="Customer details"
+  />
+</Frame>
+
+### Bounties
+
+Bounties are opportunities to earn additional rewards from a program – like a cash bonus for reaching a sales milestone or creating content about their product. If a program has active bounties available, you'll see a count badge next to **Bounties** in the program navigation.
+
+<Frame>
+  <img
+    src="/images/dub-partners/partner-bounties.png"
+    alt="Program bounties"
+  />
+</Frame>
+
+The page is split into **Active** and **Expired** tabs. Each bounty card shows the reward you can earn, the bounty's end date (if it has one), and your current progress toward completing it.
+
+There are two types of bounties you'll come across:
+
+1. **Performance bounties** - reward you for reaching a measurable milestone, like a number of leads, conversions, revenue, or commissions generated. Your progress is tracked automatically, and the reward is earned as soon as you hit the target – no submission needed.
+2. **Submission bounties** - reward you for completing an activity that requires review, like publishing a video, writing a blog post, or sharing a social post. You'll submit proof of completion, which the program will review before approving the reward.
+
+Clicking on a bounty card opens the bounty details page, where you can view your progress, the submission requirements, the reward criteria, and any additional details the program has provided.
+
+#### Submitting a bounty
+
+For submission bounties, click **Submit** on the bounty details page to open the submission form. Depending on the bounty's requirements, you'll be asked to provide images, URLs, or a link to a social post as proof of completion, along with any additional details you want to share.
+
+<Frame>
+  <img
+    src="/images/dub-partners/partner-bounty-submit.png"
+    alt="Bounty submission"
+  />
+</Frame>
+
+You can click **Save progress** at any time to save your submission as a draft and finish it later. When you're ready, click **Submit** – once submitted, you won't be able to make any further changes.
+
+Each submission moves through the following statuses:
+
+- **In progress** - you've saved a draft, but haven't submitted it yet.
+- **Pending review** - your submission is waiting to be reviewed by the program.
+- **Approved** - your submission was approved, and a commission has been created for the reward. You can track it on your [Earnings page](/help/article/navigating-partner-program#earnings).
+- **Rejected** - your submission was rejected. You can view the rejection reason and any notes from the program in the submission details.
+
+<Tip>
+  Some bounties reward you based on the performance of a social post (e.g.
+  views or likes). These require a link posted from a verified social account
+  on your [partner profile](/help/article/partner-profile#website-and-socials),
+  and the post must be created after the bounty has started.
+</Tip>
+
+### Partner Referrals
+
+Some programs reward you for referring other partners to join their program. If a program offers a [partner referral reward](/help/article/partner-referrals), you'll see a **Partner Referrals** page in the program navigation.
+
+<Frame>
+  <img
+    src="/images/dub-partners/partner-referrals.png"
+    alt="Partner referrals"
+  />
+</Frame>
+
+Click **Copy link** in the top right to copy your partner referral link. When another partner applies to the program through your link, they'll be attributed to you and appear in the table below, where you can track:
+
+- **Partner** - the referred partner's email address. Like the [Customers page](/help/article/navigating-partner-program#customers), emails are partially masked unless the program has enabled data sharing.
+- **Status** - their current enrollment status in the program (e.g. pending or approved).
+- **Enrolled** - the date they applied to the program.
+- **Country** - the country they're based in.
+- **Earnings** - the total referral commissions you've earned from that partner.
+
+You can filter the table by country or status to keep track of your referred partners as they move through the program's approval process.
+
+<Info>
+  Depending on the program's reward conditions, you'll earn a referral
+  commission when your referred partner is approved to the program, or once
+  they earn a certain amount in commissions. Learn more about [how partner
+  referrals work](/help/article/partner-referrals).
+</Info>
+
+### Resources
+
+Quite often, programs will provide additional assets and resources to help their partners when sharing their referral links.
+
+<Frame>
+  <img
+    src="/images/dub-partners/partner-resources.png"
+    alt="Program resources"
+  />
+</Frame>
+
+The resources are split into four sections:
+
+1. **Brand logos** - These are the official logo and brand files from the program, available to download.
+2. **Links** - Helpful links shared by the program, like landing pages, media kits, or contact emails.
+3. **Colors** - Make sure you're using the correct hex values in your campaigns or other marketing assets. Click **Copy** to copy the hex value to your clipboard.
+4. **Additional files** - This is for anything else that may fall outside of the brand logos and colors. It could be additional marketing images, documents to read, or campaign examples. If anything is missing that you'll need to be successful, make sure to contact the program's support at the [bottom of the program navigation](/help/article/navigating-partner-program#program-help-and-support).
+
+Each section only appears if the program has added resources of that type.
+
 ## Program help and support
 
 Every program provides email support for its partners and the questions you have that are specific to the program. Optionally, a program may also provide a link to the help documentation and up-to-date terms of service.