👋 Hi there! I'm a Technical Support Specialist passionate about empowering users, solving technical challenges, and delivering top-tier customer service. I believe that empathy and relationship-building are key to exceptional support.
💡 I enjoy teaching and motivating users to become self-sufficient problem solvers, providing them with the knowledge and tools they need to succeed.
🔧 My expertise spans hardware, networking, cloud computing, and cybersecurity, and I’m always upskilling to stay ahead in the tech world.
🎓 Currently: Working as a Cybersecurity & Networking Teaching Assistant at TKH, where I help students gain hands-on experience in networking, cybersecurity, and cloud technologies.
✅ Computer hardware upgrades & troubleshooting
✅ OS & software installation (Linux, Windows, macOS)
✅ Network topology design & cabling (CAT5 & CAT6)
✅ Configuring Routers, Switches, Firewalls (Cisco IOS)
✅ Windows Server Administration
✅ AWS: EC2, VPC, S3, IAM, Route 53, etc.
✅ Cybersecurity Fundamentals & Tools: Kali Linux, Nmap, Wireshark, Metasploit, Nessus, Splunk, Snort, Suricata, PfSense
🏆 Cisco CCNA (Badge)
🏆 Cisco CCENT
🏆 AWS Cloud Practitioner
🏆 CompTIA Network+
🏆 MCSA (Windows Server 2016)
🏆 CompTIA A+
🏆 Cisco Computer Hardware Basics (Badge)
🏆 Cisco Operating System Basics (Badge)
🏆 AWS Educate Getting Started with Cloud Ops (Badge)
🏆 AWS Educate Getting Started with Compute (Badge)
📌 [Project 1 Name](Project 1 URL) – Brief one-liner about the project
📌 [Project 2 Name](Project 2 URL) – Brief one-liner about the project
📌 [Research Paper/Article](Research URL) – Brief one-liner about the topic
(Feel free to replace these placeholders with actual projects, GitHub repos, or research links!)