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Join a shared Album : impossible + message "contact the assistance" #8522

@Grimst

Description

@Grimst

Description

Steps to reproduce the problem:

  • Open Ente Photos on an Android device.
  • Create an album with at least one image and name it.
  • Share the album publicly and enable all options (write, download/upload, password protection, etc.).
  • Share the link with another person (try it on a different mobile device).
  • in my example, I shared my album link via WhatsApp from my Xiaomi to my mother's Samsung Galaxy.
  • My mother opens the link in Ente Photos (she has the app). A window opens with a large green "Join" button in the upper right corner (the text is reduced). When she clicks it, an error message appears.
  • We copied the link and tried it in a browser: the same problem occurs, along with a message prompting us to contact support.

Version

1.12.31

What product are you using?

Ente Photos

What platform are you using?

Mobile - Android

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