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Changelog

All notable changes to this project will be documented in this file.

[Unreleased]

Added

  • Ticket subjects: attach host-app entities (Project, Customer, asset, …) that a ticket is about, distinct from the requester. TicketSubject contract + ticketSubjects config (types allowlist, resolver for presentation). TicketSubjectLink model, attachSubject / detachSubject / syncSubjects on Ticket, agent/admin attach/detach routes, API/detail serialization as subjects[].
  • Admin Users management page (GET /support/admin/users) and role-toggle endpoint (PATCH /support/admin/users/:user/role) that mirror the Laravel reference (escalated-laravel#94). Admins can grant or revoke the is_admin / is_agent flags on host users; admins cannot demote themselves, and revoking the agent flag from a user who is also admin cascades to clear admin too. Renders the shared Escalated/Admin/Users/Index Inertia page.
  • Consume translations from the central @escalated-dev/locale npm package. The package is loaded as the base layer, this package's resources/lang/{locale}/messages.json files are deep-merged on top as overrides, and host apps can drop further overrides into resources/lang/overrides/{locale}/messages.json. See resources/lang/overrides/README.md for the layering rules and a sample config/i18n.ts chain for @adonisjs/i18n v3+.

Changed

  • BREAKING: Upgraded to AdonisJS v7. Host applications must be on AdonisJS Core ^7.0, Lucid ^22.0, Auth ^10.0, Inertia ^4.0, Drive ^4.0, Mail ^10.0, and Node.js 24+. Bundles Dependabot updates #58 (auth 10.1), #59 (drive 4.0), #60 (lucid 22.4), #62 (session 8.1).
  • Internal: replaced response.redirect().toRoute(name) with a small redirectToRoute helper to bypass v7's strict, host-augmented RoutesList types in plugin code (runtime semantics unchanged).
  • Internal: widened InertiaPages via @adonisjs/inertia/types augmentation so the package's render calls type-check standalone.

[0.4.0] - 2026-02-09

Added

  • Full v0.4.0 feature parity: three role types (Customer, Agent, Admin), bulk actions, macros, followers, CSAT ratings, pinned notes, quick filters, presence indicators, and enhanced agent dashboard
  • SSO service with SAML and JWT validation
  • Full automation system with configurable conditions, actions, and admin CRUD
  • Ticket type categorization field with filtering
  • RBAC migration, models, and permission seeder
  • In-process plugin bridge for AdonisJS backend (no subprocess overhead)
  • WordPress-style plugin/extension system with npm discovery and source badges
  • Plugin SDK section in README and plugin authoring guide
  • Import framework for bulk data ingestion
  • Multi-language (i18n) support with EN, ES, FR, DE translations
  • REST API layer with token auth, rate limiting, and full ticket CRUD
  • Node test suite for escalated-adonis
  • GitHub Actions CI build pipeline
  • show_powered_by setting
  • Make Inertia UI optional with ui.enabled config

Fixed

  • Reject inbound webhooks when auth credentials are missing
  • Validate package structure instead of tsc build

Changed

  • Plugin system refactored to app/plugins/escalated with npm discovery and source badges