Issues with adding/removing videos for sync under Facebook tab in Woocommerce

[gavilo835-lang]

🔎 Isolate the bug

• I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce.
• I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme.

✍️ Describe the bug

Added videos to product under Facebook tab in single product are not being saved. When you add a video to Facebook Product Video, and update the product, video isn't saved. When product has videos added in earlier versions of the plugin, trying to add a new video to Facebook Product Video, the list with older videos gets deleted when updating the product.
1.

4. After updating the product (Also checked - it doesn't sync on Meta catalog)

Multiple people reporting the bug in support forum:
https://wordpress.org/support/topic/videos-not-synced-saved-in-setting/
https://wordpress.org/support/topic/issue-with-product-videos-not-being-saved-in-facebook-tab/

🚶‍♀️ Steps to reproduce

1. In any Single product, under Facebook tab, next to Facebook Product Video click Choose
2. Select any video and click Save
3. Update the product
4. Video isn't saved or synced to Meta

✔️ Expected behavior

Video should be saved and synced to Meta.

🗃 Logs

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[devbodaghe]

Hello,

Thanks for bringing this to our attention.
I will look into it and come back to you with an ETA on the task.

[gavilo835-lang]

Hello @devbodaghe ,
new updates ( current 3.5.12 ) didn't seem to fix this. We couldn't save a video to a product using the Facebook Product Video button in Facebook tab.

Also, when we first tested this issue on our end, we tried adding multiple videos to a product ( Choose video -> mark multiple videos and confirm) to test if it would work. Some videos did get synced to Facebook (but not saved and showed in Facebook tab of the product), however they were videos of a different product than the one we were testing. So now we have a different product videos synced to our product and no way to remove it from backend - from either Facebook tab or our database ( fb_product_video value for that product ID is a:0:{} ). Manually syncing through the plugin settings didn't work either, the video persisted in Commerce Manager.

[devbodaghe]

Hi @gavilo835-lang was this for a simple product or variable one ?

[gavilo835-lang]

Hello @devbodaghe ,

new updates ( current 3.5.12 ) didn't seem to fix this. We couldn't save a video to a product using the Facebook Product Video button in Facebook tab.

We have tried adding product video to both simple and variable product and it didn't work ( same issue as the original post ) in the current version of the plugin.

Also, when we first tested this issue on our end, we tried adding multiple videos to a product ( Choose video -> mark multiple videos and confirm) to test if it would work. Some videos did get synced to Facebook (but not saved and showed in Facebook tab of the product), however they were videos of a different product than the one we were testing. So now we have a different product videos synced to our product and no way to remove it from backend - from either Facebook tab or our database ( fb_product_video value for that product ID is a:0:{} ). Manually syncing through the plugin settings didn't work either, the video persisted in Commerce Manager.

This issue is on 2 of our simple products.