Skip to content

Commit eba8e2a

Browse files
Piotr Brzyskimeta-codesync[bot]
authored andcommitted
{Documentation} Aria Studio Logs & Troubleshooting page
Summary: Adds Aria Studio Logs & Troubleshooting page to Project Aria Tools documentation. Rendered by static docs below: https://www.internalfb.com/intern/staticdocs/eph/D105329605/V2/projectaria_tools/ark/aria_studio/troubleshooting Reviewed By: kongchen1992, spaceoddite Differential Revision: D105329605 fbshipit-source-id: 4106f534ced9e89d9b78a3316bd967e5bffbaf37
1 parent a7f4f0f commit eba8e2a

4 files changed

Lines changed: 76 additions & 6 deletions

File tree

website/docs-ark/aria_studio/troubleshooting.mdx

Lines changed: 51 additions & 3 deletions
Original file line numberDiff line numberDiff line change
@@ -3,6 +3,54 @@ sidebar_position: 80
33
title: Logs & Troubleshooting
44
---
55

6-
:::note
7-
TBD: This page is under construction.
8-
:::
6+
## Application logs
7+
8+
The **Logs** page provides a searchable, filterable view of Aria Studio's application logs for debugging and troubleshooting.
9+
10+
![Logs page](/img/docs-ark/aria_studio/logs.png)
11+
12+
### Log file location
13+
14+
Aria Studio writes logs to `/tmp/logs/projectaria/log_YYYYMMDD_HHMMSS.log`.
15+
16+
### Log columns
17+
18+
Each log entry displays the following columns:
19+
20+
| **Column** | **Description** |
21+
|--|--|
22+
| Time stamp | When the log entry was recorded |
23+
| Component | The system component that generated the log |
24+
| File | Source code file |
25+
| Line | Line number in the source file |
26+
| Level | Log level (DEBUG, INFO, WARNING, ERROR) |
27+
| Message | Log message content |
28+
| Status | HTTP status code (if applicable) |
29+
30+
### Working with logs
31+
32+
The **Component**, **File**, **Level**, **Message**, and **Status** column headers have a filter icon that lets you narrow log entries by that column's values.
33+
34+
Use the actions menu (three-dot icon) on individual entries for additional options. These options include:
35+
- Copy message - Copies the raw log message to the clipboard.
36+
- File a bug - Opens the **Aria Studio Feedback & Support** dialog with the log message pre-populated.
37+
38+
## Submit feedback
39+
40+
Select **Feedback** in the sidebar to open the **Aria Studio Feedback & Support** dialog. Fill in:
41+
42+
- **Report Type** — Select "Bug" for bug reports or other options for feature requests.
43+
- **Title** — A short summary (at least 8 characters). When reporting from a log entry, the title is pre-populated with an `[Aria Studio Log]` prefix, the entry's timestamp, and the log message.
44+
- **Details** — A detailed description to help the team understand your request. When reporting from a log entry, details are pre-populated with the log timestamp, component, file, and level.
45+
46+
Select **Submit** to send the report.
47+
48+
![Aria Studio Feedback & Support dialog](/img/docs-ark/aria_studio/bug_report.png)
49+
50+
## Common issues
51+
52+
For common issues and solutions, see [Aria Studio Troubleshooting](/ark/support/aria_studio).
53+
54+
## Getting help
55+
56+
If you can't resolve an issue, go to the [Support page](/ark/support) for how to contact our team.

website/docs-ark/support/aria_studio.mdx

Lines changed: 25 additions & 3 deletions
Original file line numberDiff line numberDiff line change
@@ -21,9 +21,9 @@ This page provides troubleshooting support for issues relating to [Aria Studio](
2121
| **Issue** | **Resolution** |
2222
|--|--|
2323
| Gen 1 device not detected | Verify ADB is installed and on your PATH. Run `adb devices` in a terminal to confirm the device is visible. |
24-
| Gen 2 device not detected | Try unplugging and reconnecting. Ensure the device is powered on. |
24+
| Gen 2 device not detected | Try unplugging and reconnecting. Ensure the device is powered on. Use a USB data cable (not charge-only). |
2525
| Authentication fails | Open the Companion App and check for pending pairing requests. Make sure the glasses are powered on and unlocked. |
26-
| "Device mode is not supported" | The device may be in a mode that Aria Studio doesn't support. Check the device status in the Companion App. |
26+
| "Device mode is not supported" | The device may be in a mode that Aria Studio doesn't support. Check the device status in the Companion App. Ensure your device generation is supported on your operating system. |
2727
| Device appears but can't be selected | The device may not be authenticated. Select **Authenticate** in the Switch Glasses dialog to pair it. |
2828
| Multiple devices conflict | Only one device is active at a time. Switch between them using the Switch Glasses dialog. |
2929

@@ -32,7 +32,6 @@ This page provides troubleshooting support for issues relating to [Aria Studio](
3232
| **Issue** | **Resolution** |
3333
|--|--|
3434
| "Device Not Connected" | Check that your USB cable is connected and the device is powered on. |
35-
| "Device mode is not supported" | Ensure your device generation is supported on your operating system. Gen 2 features require macOS or Linux. |
3635
| No recordings appear | Verify the glasses have recordings. Try disconnecting and reconnecting. |
3736

3837
## Live streaming
@@ -43,3 +42,26 @@ This page provides troubleshooting support for issues relating to [Aria Studio](
4342
| Viewer closes unexpectedly | Use the **Open Viewer** button to reopen without restarting the stream. |
4443
| Poor data quality | Try switching from Wi-Fi to USB for more reliable data transfer. |
4544
| "Prototype consent required" error | Accept the Prototype Mode consent dialog when prompted. |
45+
46+
## MPS processing fails
47+
48+
| **Issue** | **Resolution** |
49+
|--|--|
50+
| VRS file corrupted | Run the [VRS Health Check](/ark/vrs_health_check/installation) tool to validate your recording. |
51+
| Upload keeps failing | Try increasing the retry count and wait time in [Settings](/ark/aria_studio/settings). |
52+
| Server error | Check the [Past MPS Requests](/ark/aria_studio/mps) page for the error code and try again later. |
53+
54+
## Visualization issues
55+
56+
| **Issue** | **Resolution** |
57+
|--|--|
58+
| Rerun viewer doesn't open | Ensure [Rerun](https://rerun.io/) is installed (`pip install rerun-sdk`). |
59+
| Viewer shows stale data | Only one visualization runs at a time. Starting a new one replaces the previous. |
60+
61+
## Application errors
62+
63+
| **Issue** | **Resolution** |
64+
|--|--|
65+
| "Port already in use" | Another instance of Aria Studio may be running. Close it or use `--port` to specify a different port. |
66+
| App freezes during import | Large VRS files may take time. Check the import progress indicator. |
67+
| Settings not saving | Ensure all fields pass validation (no red error messages) before selecting Save. |
747 KB
Loading
679 KB
Loading

0 commit comments

Comments
 (0)