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The **Component**, **File**, **Level**, **Message**, and **Status** column headers have a filter icon that lets you narrow log entries by that column's values.
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Use the actions menu (three-dot icon) on individual entries for additional options. These options include:
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- Copy message - Copies the raw log message to the clipboard.
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- File a bug - Opens the **Aria Studio Feedback & Support** dialog with the log message pre-populated.
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## Submit feedback
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Select **Feedback** in the sidebar to open the **Aria Studio Feedback & Support** dialog. Fill in:
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-**Report Type** — Select "Bug" for bug reports or other options for feature requests.
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-**Title** — A short summary (at least 8 characters). When reporting from a log entry, the title is pre-populated with an `[Aria Studio Log]` prefix, the entry's timestamp, and the log message.
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-**Details** — A detailed description to help the team understand your request. When reporting from a log entry, details are pre-populated with the log timestamp, component, file, and level.
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Select **Submit** to send the report.
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## Common issues
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For common issues and solutions, see [Aria Studio Troubleshooting](/ark/support/aria_studio).
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## Getting help
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If you can't resolve an issue, go to the [Support page](/ark/support) for how to contact our team.
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|**Issue**|**Resolution**|
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|--|--|
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| Gen 1 device not detected | Verify ADB is installed and on your PATH. Run `adb devices` in a terminal to confirm the device is visible. |
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| Gen 2 device not detected | Try unplugging and reconnecting. Ensure the device is powered on. |
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| Gen 2 device not detected | Try unplugging and reconnecting. Ensure the device is powered on. Use a USB data cable (not charge-only). |
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| Authentication fails | Open the Companion App and check for pending pairing requests. Make sure the glasses are powered on and unlocked. |
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| "Device mode is not supported" | The device may be in a mode that Aria Studio doesn't support. Check the device status in the Companion App. |
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| "Device mode is not supported" | The device may be in a mode that Aria Studio doesn't support. Check the device status in the Companion App. Ensure your device generation is supported on your operating system. |
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| Device appears but can't be selected | The device may not be authenticated. Select **Authenticate** in the Switch Glasses dialog to pair it. |
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| Multiple devices conflict | Only one device is active at a time. Switch between them using the Switch Glasses dialog. |
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|**Issue**|**Resolution**|
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|--|--|
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| "Device Not Connected" | Check that your USB cable is connected and the device is powered on. |
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| "Device mode is not supported" | Ensure your device generation is supported on your operating system. Gen 2 features require macOS or Linux. |
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| No recordings appear | Verify the glasses have recordings. Try disconnecting and reconnecting. |
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## Live streaming
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| Viewer closes unexpectedly | Use the **Open Viewer** button to reopen without restarting the stream. |
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| Poor data quality | Try switching from Wi-Fi to USB for more reliable data transfer. |
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| "Prototype consent required" error | Accept the Prototype Mode consent dialog when prompted. |
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## MPS processing fails
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|**Issue**|**Resolution**|
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|--|--|
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| VRS file corrupted | Run the [VRS Health Check](/ark/vrs_health_check/installation) tool to validate your recording. |
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| Upload keeps failing | Try increasing the retry count and wait time in [Settings](/ark/aria_studio/settings). |
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| Server error | Check the [Past MPS Requests](/ark/aria_studio/mps) page for the error code and try again later. |
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## Visualization issues
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|**Issue**|**Resolution**|
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|--|--|
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| Rerun viewer doesn't open | Ensure [Rerun](https://rerun.io/) is installed (`pip install rerun-sdk`). |
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| Viewer shows stale data | Only one visualization runs at a time. Starting a new one replaces the previous. |
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## Application errors
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|**Issue**|**Resolution**|
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|--|--|
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| "Port already in use" | Another instance of Aria Studio may be running. Close it or use `--port` to specify a different port. |
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| App freezes during import | Large VRS files may take time. Check the import progress indicator. |
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| Settings not saving | Ensure all fields pass validation (no red error messages) before selecting Save. |
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