customer_response.yaml

name: Customer response management

on:
  issue_comment:
    types: [created]
  schedule:
    - cron: '0 9 * * *'

jobs:
  remove-label:
    if: >
      github.event_name == 'issue_comment' &&
      !github.event.issue.pull_request &&
      github.event.comment.user.login == github.event.issue.user.login &&
      contains(toJSON(github.event.issue.labels.*.name), 'blocked: customer-response')
    runs-on: ubuntu-latest
    steps:
      - uses: actions/github-script@v7
        with:
          script: |
            await github.rest.issues.removeLabel({
              owner: context.repo.owner,
              repo: context.repo.repo,
              issue_number: context.issue.number,
              name: 'blocked: customer-response',
            });
            await github.rest.issues.addLabels({
              owner: context.repo.owner,
              repo: context.repo.repo,
              issue_number: context.issue.number,
              labels: ['Needs Attention'],
            });

  stale-check:
    if: github.event_name == 'schedule'
    runs-on: ubuntu-latest
    steps:
      - uses: actions/stale@v9
        with:
          only-labels: 'blocked: customer-response'
          stale-issue-label: 'stale'
          stale-issue-message: >
            This issue has been inactive for 14 days since we requested more
            information. It will be closed in 7 days if no further response
            is received.
          close-issue-message: >
            Closing this issue as no response has been received. If this is
            still a problem, please reopen with the requested information.
          days-before-stale: 14
          days-before-close: 7
          days-before-pr-stale: -1
          days-before-pr-close: -1
          remove-stale-when-updated: true