[FEATURE]: Request for Providing Support Documentation on Call Routing

[soumya-prusty-genea]

Is your feature request related to a problem?

I am facing difficulties due to the lack of documentation on Call Routing:

Describe the solution you'd like

I have been exploring Routr for our SIP infrastructure needs and have found it very promising. However, I am facing difficulties due to the lack of documentation on Call Routing: There doesn't seem to be any detailed documentation or examples on how to configure and manage call routing in Routr. Could you please provide comprehensive documentation or guides on this feature?

Describe alternatives you've considered

No response

Additional context

No response

[psanders]

Could you describe what you are trying to do?

Also, would you describe what you have tried?

[soumya-prusty-genea]

Thank you for your response, and here is a detailed explanation of what I'm trying to achieve and the progress I've made so far.

What I'm Trying to Do:

I want to implement both parallel and sequential calling using Routr SIP service.

1. Parallel Calling:

   • The call should be sent to multiple agents (Agent 1, Agent 2, Agent 3) simultaneously.
   • Once the call is answered by one agent, the calls to the other agents should be canceled.

2. Sequential Calling:

   • The call should first be sent to Agent 1.
   • If Agent 1 does not answer, the call should be sent to Agent 2.
   • If Agent 2 also does not answer, the call should then be sent to Agent 3.

What I Have Tried:

I have followed the Running Routr and RTPEngine with Docker Compose tutorial to set up Routr and RTPEngine. Here are the steps I have taken:

1. Set Up Docker Compose:
   I created a compose.yml file to run both Routr and RTPEngine services.

   version: "3"
   
   services:
     routr:
       image: fonoster/routr-one:latest
       environment:
         EXTERNAL_ADDRS: ${DOCKER_HOST_ADDRESS}
         RTPENGINE_HOST: rtpengine
       ports:
         - 51908:51908
         - 5062:5062
         - 5060:5060
       volumes:
         # Ensures the data survives container restarts
         - shared:/var/lib/postgresql/data
   
     rtpengine:
       image: fonoster/rtpengine:latest
       environment:
         PUBLIC_IP: ${DOCKER_HOST_ADDRESS}
         PORT_MIN: 10000
         PORT_MAX: 10100
         LOG_LEVEL: 6
       ports:
         - 22222:22222/udp
         - 10000-10100:10000-10100/udp
   
   volumes:
     shared:

   I then ran the following command to start the services:

   DOCKER_HOST_ADDRESS=192.168.1.7 docker compose up

2. Configured a Domain and Agents:
   Using Routr's command-line tool, I created a domain and agents.

   rctl domains create --insecure

   Created credentials

   rctl credentials create --insecure

   Created agents :

   rctl agents create --insecure

I am looking for comprehensive documentation, examples, or guidance on how to achieve this with Routr.

Any help or pointers towards achieving this setup would be greatly appreciated. Thank you for your support!

[psanders]

This is a valid question. To be fully transparent, Routr's SPEC doesn't include either. I'm unsure how much work would be needed to make this happen, but this request is valid.

[soumya-prusty-genea]

Hi Pedro,

Thank you for your quick response. I am interested in understanding whether it is possible to build custom logic or processors in Routr to handle both sequential and parallel call routing.

If yes could you please provide guidance or examples on how to implement these features using custom processors in Routr? Additionally, I have the following questions:

Best Practices: What are the best practices for developing custom processors in Routr to handle parallel and sequential call routing?
Technical Details: Could you share detailed technical information on the necessary modules and configuration settings required for custom call routing logic?
Code Examples: Are there any code examples or existing implementations that demonstrate similar custom routing logic in Routr?

Thank you for your support!