| page_id | gs-prereq | |
|---|---|---|
| summary | Confirm access, source data, scope, and processing state before diagnosing a product workflow. | |
| content_type | task-guide | |
| owner | documentation | |
| source_of_truth |
|
|
| applicability | current | |
| lifecycle | provisional |
Before changing a filter or interpreting an empty result, confirm that the product can answer the question for the selected context.
- Access: you can sign in to the intended workspace and open the relevant product area.
- Source connection: the workspace has at least one supported source connected for the workflow.
- Scope: the selected repository or team is included in the connected source and workspace configuration.
- Time window: the selected period overlaps collected and processed data.
- Processing: synchronization or ingestion has completed far enough to populate the workflow.
- Availability: the feature is enabled for the workspace and your role can open it.
A blank page can mean no matching work, missing scope, incomplete synchronization, delayed processing, unavailable support, or a real measured zero. These states require different actions.
Use Diagnose no or incomplete data to distinguish them. A workspace administrator can use Check synchronization status and freshness when the problem is outside the ordinary product workflow.