Install/Sync Issues?

[CalderValleyIT]

Hi,
Having added the plugin to a docker netbox 3.2.7 install I do not see the plugin in the netbox UI?
When I SSH to the docker instance to run the initial sync I get the following output...

Thank you in advance for any assistance helping me resolve this issue.

Cheers
Jason

$ python3 manage.py sync_eox_data
🧬 loaded config '/etc/netbox/config/configuration.py'
🧬 loaded config '/etc/netbox/config/extra.py'
🧬 loaded config '/etc/netbox/config/logging.py'
🧬 loaded config '/etc/netbox/config/plugins.py'
Traceback (most recent call last):
File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connectionpool.py", line 703, in urlopen
httplib_response = self._make_request(
File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connectionpool.py", line 386, in _make_request
self._validate_conn(conn)
File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connectionpool.py", line 1042, in validate_conn
conn.connect()
File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connection.py", line 414, in connect
self.sock = ssl_wrap_socket(
File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/util/ssl.py", line 449, in ssl_wrap_socket
ssl_sock = ssl_wrap_socket_impl(
File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/util/ssl.py", line 493, in _ssl_wrap_socket_impl
return ssl_context.wrap_socket(sock, server_hostname=server_hostname)
File "/usr/lib/python3.10/ssl.py", line 512, in wrap_socket
return self.sslsocket_class._create(
File "/usr/lib/python3.10/ssl.py", line 1070, in _create
self.do_handshake()
File "/usr/lib/python3.10/ssl.py", line 1341, in do_handshake
self._sslobj.do_handshake()
ssl.SSLError: [SSL: UNSAFE_LEGACY_RENEGOTIATION_DISABLED] unsafe legacy renegotiation disabled (_ssl.c:997)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/opt/netbox/venv/lib/python3.10/site-packages/requests/adapters.py", line 489, in send
resp = conn.urlopen(
File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connectionpool.py", line 787, in urlopen
retries = retries.increment(
File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/util/retry.py", line 592, in increment
raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='cloudsso.cisco.com', port=443): Max retries exceeded with url: /as/token.oauth2 (Caused by SSLError(SSLError(1, '[SSL: UNSAFE_LEGACY_RENEGOTIATION_DISABLED] unsafe legacy renegotiation disabled (_ssl.c:997)')))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/opt/netbox/netbox/manage.py", line 10, in
execute_from_command_line(sys.argv)
File "/opt/netbox/venv/lib/python3.10/site-packages/django/core/management/init.py", line 446, in execute_from_command_line
utility.execute()
File "/opt/netbox/venv/lib/python3.10/site-packages/django/core/management/init.py", line 440, in execute
self.fetch_command(subcommand).run_from_argv(self.argv)
File "/opt/netbox/venv/lib/python3.10/site-packages/django/core/management/base.py", line 414, in run_from_argv
self.execute(*args, **cmd_options)
File "/opt/netbox/venv/lib/python3.10/site-packages/django/core/management/base.py", line 460, in execute
output = self.handle(*args, **options)
File "/opt/netbox/venv/lib/python3.10/site-packages/netbox_cisco_support/management/commands/sync_eox_data.py", line 292, in handle
api_call_headers = self.logon()
File "/opt/netbox/venv/lib/python3.10/site-packages/netbox_cisco_support/management/commands/sync_eox_data.py", line 278, in logon
access_token_response = requests.post(token_url, data=data)
File "/opt/netbox/venv/lib/python3.10/site-packages/requests/api.py", line 115, in post
return request("post", url, data=data, json=json, **kwargs)
File "/opt/netbox/venv/lib/python3.10/site-packages/requests/api.py", line 59, in request
return session.request(method=method, url=url, **kwargs)
File "/opt/netbox/venv/lib/python3.10/site-packages/requests/sessions.py", line 587, in request
resp = self.send(prep, **send_kwargs)
File "/opt/netbox/venv/lib/python3.10/site-packages/requests/sessions.py", line 701, in send
r = adapter.send(request, **kwargs)
File "/opt/netbox/venv/lib/python3.10/site-packages/requests/adapters.py", line 563, in send
raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='cloudsso.cisco.com', port=443): Max retries exceeded with url: /as/token.oauth2 (Caused by SSLError(SSLError(1, '[SSL: UNSAFE_LEGACY_RENEGOTIATION_DISABLED] unsafe legacy renegotiation disabled (_ssl.c:997)')))
$

[arcticash]

I am also getting the same issue, looks like something SSL related in urllib3 it getting upset over something!

SSL: UNSAFE_LEGACY_RENEGOTIATION_DISABLED

Full Error Traceback:

  File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connectionpool.py", line 703, in urlopen
    httplib_response = self._make_request(
  File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connectionpool.py", line 386, in _make_request
    self._validate_conn(conn)
  File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connectionpool.py", line 1042, in _validate_conn
    conn.connect()
  File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connection.py", line 414, in connect
    self.sock = ssl_wrap_socket(
  File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/util/ssl_.py", line 449, in ssl_wrap_socket
    ssl_sock = _ssl_wrap_socket_impl(
  File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/util/ssl_.py", line 493, in _ssl_wrap_socket_impl
    return ssl_context.wrap_socket(sock, server_hostname=server_hostname)
  File "/usr/lib/python3.10/ssl.py", line 512, in wrap_socket
    return self.sslsocket_class._create(
  File "/usr/lib/python3.10/ssl.py", line 1070, in _create
    self.do_handshake()
  File "/usr/lib/python3.10/ssl.py", line 1341, in do_handshake
    self._sslobj.do_handshake()
ssl.SSLError: [SSL: UNSAFE_LEGACY_RENEGOTIATION_DISABLED] unsafe legacy renegotiation disabled (_ssl.c:997)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/opt/netbox/venv/lib/python3.10/site-packages/requests/adapters.py", line 489, in send
    resp = conn.urlopen(
  File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/connectionpool.py", line 787, in urlopen
    retries = retries.increment(
  File "/opt/netbox/venv/lib/python3.10/site-packages/urllib3/util/retry.py", line 592, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.cisco.com', port=443): Max retries exceeded with url: /supporttools/eox/rest/5/EOXByProductID/1/CISCO7206VXR?responseencoding=json (Caused by SSLError(SSLError(1, '[SSL: UNSAFE_LEGACY_RENEGOTIATION_DISABLED] unsafe legacy renegotiation disabled (_ssl.c:997)')))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/opt/netbox/netbox/manage.py", line 10, in <module>
    execute_from_command_line(sys.argv)
  File "/opt/netbox/venv/lib/python3.10/site-packages/django/core/management/__init__.py", line 446, in execute_from_command_line
    utility.execute()
  File "/opt/netbox/venv/lib/python3.10/site-packages/django/core/management/__init__.py", line 440, in execute
    self.fetch_command(subcommand).run_from_argv(self.argv)
  File "/opt/netbox/venv/lib/python3.10/site-packages/django/core/management/base.py", line 414, in run_from_argv
    self.execute(*args, **cmd_options)
  File "/opt/netbox/venv/lib/python3.10/site-packages/django/core/management/base.py", line 460, in execute
    output = self.handle(*args, **options)
  File "/opt/netbox/venv/lib/python3.10/site-packages/netbox_cisco_support/management/commands/sync_eox_data.py", line 301, in handle
    api_call_response = requests.get(url, headers=api_call_headers)
  File "/opt/netbox/venv/lib/python3.10/site-packages/requests/api.py", line 73, in get
    return request("get", url, params=params, **kwargs)
  File "/opt/netbox/venv/lib/python3.10/site-packages/requests/api.py", line 59, in request
    return session.request(method=method, url=url, **kwargs)
  File "/opt/netbox/venv/lib/python3.10/site-packages/requests/sessions.py", line 587, in request
    resp = self.send(prep, **send_kwargs)
  File "/opt/netbox/venv/lib/python3.10/site-packages/requests/sessions.py", line 701, in send
    r = adapter.send(request, **kwargs)
  File "/opt/netbox/venv/lib/python3.10/site-packages/requests/adapters.py", line 563, in send
    raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='api.cisco.com', port=443): Max retries exceeded with url: /supporttools/eox/rest/5/EOXByProductID/1/CISCO7206VXR?responseencoding=json (Caused by SSLError(SSLError(1, '[SSL: UNSAFE_LEGACY_RENEGOTIATION_DISABLED] unsafe legacy renegotiation disabled (_ssl.c:997)')))

[deku-m]

Also have the same error in the plugin. But when using postman to check if API works its still ok.
Wonder what is wrong.

Does it need to be updated also to netbox 3.4 support?

[chesronw]

has someone already a solution for this?

[uck9]

OK, issue with the SSL NEG error has to be fixed in the netbox_docker image. Not got a scripted workaround but if you add:
Options = UnsafeLegacyRenegotiation to the section [system_default_sect] in /etc/ssl/openssl.conf

Current docker Image as of 16/07 would have the following three lines at the end of the /etc/ssl/openssl.conf:

[system_default_sect]
CipherString = DEFAULT:@SECLEVEL=2
Options = UnsafeLegacyRenegotiation

I had to copy this into the image at this stage.