Device Information
- Device: Realme 11x 5G
- Model code: RMX3785
- Android version: Android 14
Issue
My device is listed as ARCore Depth API supported on https://developers.google.com/ar/devices. However, Google Play Services for AR on this device shows "This app is no longer compatible with your device" on the Play Store and refuses to install/update (screenshot attached).
This is blocking ARCore-based development and testing on this device. This appears to be the same class of issue reported in #1644 — a mismatch between the public supported-devices documentation and actual Play Store certification behavior.
Any support or guidance would be helpful to mitigate the issue in this device as well as all the devices to be used to test in the future.
Device Information
Issue
My device is listed as ARCore Depth API supported on https://developers.google.com/ar/devices. However, Google Play Services for AR on this device shows "This app is no longer compatible with your device" on the Play Store and refuses to install/update (screenshot attached).
This is blocking ARCore-based development and testing on this device. This appears to be the same class of issue reported in #1644 — a mismatch between the public supported-devices documentation and actual Play Store certification behavior.
Any support or guidance would be helpful to mitigate the issue in this device as well as all the devices to be used to test in the future.