SPECIFIC ISSUE ENCOUNTERED
When I try to view an object in Secen Viewer, it won't display in Space. A message appears saying, “An error occurred while trying to view this object in Space.”
Currently, we have only tested this on the Pixel 9a; using the same object on other devices does not result in an error. We are conducting these tests in the same location.
This occurs regardless of the size of the object or the size of the experience space.
VERSIONS USED
- Android Studio:
- ARCore SDK for Android:
- Device manufacturer, model, and O/S: Pixel 9a
- Google Play Services for AR (ARCore):
On Windows, use: adb shell pm dump com.google.ar.core | findstr /i "packages: versionName"
On macOS, use: adb shell pm dump com.google.ar.core | egrep -i versionName\|packages:
- Output of
adb shell getprop ro.build.fingerprint:
STEPS TO REPRODUCE THE ISSUE
- View Any Model on the Pixel 9a
WORKAROUNDS (IF ANY)
ADDITIONAL COMMENTS
SPECIFIC ISSUE ENCOUNTERED
When I try to view an object in Secen Viewer, it won't display in Space. A message appears saying, “An error occurred while trying to view this object in Space.”
Currently, we have only tested this on the Pixel 9a; using the same object on other devices does not result in an error. We are conducting these tests in the same location.
This occurs regardless of the size of the object or the size of the experience space.
VERSIONS USED
On Windows, use:
adb shell pm dump com.google.ar.core | findstr /i "packages: versionName"On macOS, use:
adb shell pm dump com.google.ar.core | egrep -i versionName\|packages:adb shell getprop ro.build.fingerprint:STEPS TO REPRODUCE THE ISSUE
WORKAROUNDS (IF ANY)
ADDITIONAL COMMENTS