Date created: 17 November 2025
Tested: Week commencing 10 November 2025
In development
- Form creators need to create separate forms for Welsh, or any other language. This means that key pieces of form interactive elements such as buttons and get help links are still in English making these forms look broken to form fillers.
- Form creators can add a Welsh version of their form by providing Welsh translations to all content as part of their form. This means form fillers will be able to switch between languages when completing a form.
Based on an initial round of research, the team agreed to:
- prioritise testing an MVP single page design to understand if this is sufficient
- work towards developing the single page design with the understanding that some elements might change and the journey might need to be broken up and become a multi step journey later if findings tell us such
- release our MVP as soon as possible, unless research shows massive problems with the single page journey
Account applications group view. Showing our test form, “Register for an account” in the forms table list.
Account applications group view. Showing several forms with various states in the forms table list. This was used in testing to see how creators understood statuses and Welsh version names.
The page is headed “Account applications”, the name of the group that the form creator has given their group. Above the page heading is a caption, “Active group”.
Next are 2 links:
- Change the name of this group
- Edit the members of this group
There is a green “Create a form” button styled like the GOV.UK start button.
The page also has a table captioned, “Forms in ‘Account applications’”. Column headings appear as: “Form name”, “Created by”, and “Status”.
Each row is a form within the group. To test this version of the screen we show 6 different forms with varying statuses and with differing levels of Welsh version, they are:
- Apply for an account for someone else (link) - this form has no Welsh version and is “Archived”
- Apply for an account for a child (link) - under the form name link is the text, “Welsh version: not yet named”. This form is “Live” with a “Draft” version
- Apply to renew your account (link) - under the form name link is the text, “Welsh version: Gwneud cais i adnewyddu eich cyfrif”. This form is “Live”
- Raise a concern about an account holder (link) - under the form name link is the text, “Welsh version: Codi pryder am ddeiliad cyfrif”. This form is “Live” with a “Draft” version
- Register for an account (link) - under the form name link is the text, “Welsh version: not yet named”. The form is “Draft” only
- Report misuse of an account (link) - under the form name link is the text, “Welsh version: Rhoi gqybod am gamddefnydd o gyfrif”. Ths form is “Live”
This page was created in Mural only to show to participants. We wanted to test if they understood the information that appeared on this screen. Whether it was all useful, with a focus on the “Welsh version” name and whether it had no name but a Welsh version was at least in “Draft”.
We also wanted to get a better idea if the statuses made sense alongside each form, especially when a “Welsh version” existed.
Create a form task list page showing 3 of 10 tasks marked completed.
As part of the new feature we wanted to test if it made sense to include a new optional section and task to the “Create a form” task list page.
We introduced this as the new section 4, moving the “Make your form live” section down to a new section 5.
The new section reads:
4. Create a Welsh version of your form (optional)
Add a Welsh version of your form
The “Add a Welsh version of your form” task has an “Optional” tag to match other optional tasks added to the task list and will only appear as “In progress”, when Welsh inputs are filled in by the form creator, and “Completed” after all the English tasks are complete and the Welsh version tasks is marked as completed by the form creator when they are finished adding their translations.
Add a Welsh version of your form showing that no tasks have been completed in English yet.
If the form creator has only created a new form and added a name they will still be able to click into the Welsh version task.
The page at this point is in it’s empty state. The page is titled, “Add a Welsh version of your form”.
There is a grey “Download as a spreadsheet” button, that we wanted to test with form creators to understand if it was useful and made sense to be on this screen.
Next is a table captioned, “Form name” showing 2 columns “English content” and “Welsh content”.
The next row reads:
Register for an account: Enter Welsh form name (placeholder text)
The second column in the row is an editable textarea ready for the form’s name in Welsh.
There are an additional 6 h2s, each with text informing the form creator that that section has not been added yet. They read:
Form questions
No questions have been added to the form yet.Declaration for people to agree to
No declaration was added to the form.Information about what happens next
No information about what happens next was added to the form yet.Payment link
No payment link has been added to the form.Link to privacy information for this form
No privacy information has been added to the form yet.Contact details for support
No contact details for support have been added to the form yet.
Add a Welsh version of your form showing several tasks completed in English.
This version of the screen shows that the form creator has added 6 questions and contact details for support to the English version of their form, offering inputs for each of the content elements to be translated in Welsh.
The page is still headed, “Add a Welsh version of your form”. Now alongside the grey “Download as a spreadsheet” button is a new “Preview this form in Welsh” link for the form creator to preview the Welsh version of their form starting in Welsh.
The first table captioned “Form name” still shows an input for Welsh content of their forms name.
Beneath the form name table are the individual tables for each question within the form, each table uses the “Question” and number for each caption. They show the different editable content of each question that was created by the form creator when creating their English version.
Question 1’s table shows a 3 column table:
Page heading : How to complete this form : Enter Welsh question text (placeholder text)
Guidance text : (This shows the markdown added in English including the markdown syntax) : Enter Welsh guidance text (placeholder text)
Question text : What is your full name? : Enter Welsh question text (placeholder text)
Question 2’s table shows a 3 column table:
Question text : What is your date of birth? : Enter Welsh question text (placeholder text)
Hint text : For example, 20 3 2000 : Enter Welsh hint text (placeholder text)
Question 3’s table shows a 3 column table:
Question text : What is your address? : Enter Welsh question text (placeholder text)
Question 4’s table shows a 3 column table:
Question text : What is your phone number? : Enter Welsh question text (placeholder text)
Question 5’s table shows a 3 column table:
Question text : What is your National Insurance number? : Enter Welsh question text (placeholder text)
Hint text : It’s on your National Insurance card, benefit letter, payslip or P60. For example, QQ65 43 21 C. : Enter Welsh hint text (placeholder text)
Question 6’s table shows a 3 column table:
Question text : If you live in Wales, would you like to hear from us in Welsh in future communications? : Enter Welsh question text (placeholder text)
Hint text : We will only use this if we contact you for more information : Enter Welsh hint text (placeholder text)
List of options : Yes, No, Not applicable : Enter Welsh option 1 (placeholder text), Enter Welsh option 2 (placeholder text), Enter Welsh option 3 (placeholder text)
The “List of options” is the row heading spanning the row for each option within the list showing the English content added and the Welsh content input showing the placeholder text.
The page still shows the next few sections as incomplete, reading:
Declaration for people to agree to
No declaration was added to the form.Information about what happens next
No information about what happens next was added to the form yet.Payment link
No payment link has been added to the form.Link to privacy information for this form
No privacy information has been added to the form yet.
The final section is the 3 column table captioned “Contact details for support” showing the contact information added for the English form.
Online link text : Our full contact details : Enter Welsh Online link text (placeholder text)
Online link URL : https://www.gov.uk/contact-us : Enter Welsh Online link URL (placeholder)
We wanted to test this section with form creators to get a better understanding if method of contact for support is likely to occur on a single form.
The page ends with a green “Save and continue” button.
Add a Welsh version of your form showing all tasks completed in English.
This version of the screen shows that the form creator has added all the sections of their English form, including 6 questions. The Welsh content inputs for each of the content elements are complete with the Welsh language equivalents.
The page is still headed, “Add a Welsh version of your form”. There’s a grey “Download as a spreadsheet” button alongside a “Preview this form in Welsh” link for the form creator to preview the Welsh version of their form starting in Welsh.
The page now also shows that the “Declaration for people to agree to”, “Information about what happens next”, “Payment link” and “Link to privacy information for this form” tables each with their English and Welsh content complete.
At the bottom of the screen a new question has been introduced for the form creator to mark the Welsh version as complete, it reads:
Have you finished adding your Welsh version?
Selecting ‘Yes’ will mark this task as complete. You’ll still be able to make more changes if you need to.Yes
No, I’ll come back later
This new question is designed to only appear after the form creator has added all the English tasks that are needed to be able to make the English form live, excluding the submission email (TBC). This will now let them mark the Welsh version as complete only if they have filled all the Welsh content inputs for the English added to their form. By only adding this question after the English form is complete we believe we will simplify the experience, not having to mark the Welsh version as not complete yet each time while letting form creators add varying levels of translation as they build their form or finalise some of the background processes and email submissions.
The page still ends with a green “Save and continue” button.
Create a form task list page showing 6 of 10 tasks marked completed. Including the optional Welsh task which reveals a new “Make your Welsh form live” task.
When the form creator saves their Welsh version they are returned to the task list with the list of tasks marked completed. They are also presented with a green ‘success’ banner at the top of the screen, it reads:
Success
Your Welsh version has been saved
A new task is also revealed in section “5. Make your form live”. It now shows 3 items:
Share a preview of your draft form (link) : Not started
Make your English form live (text only) : Cannot start yet
Make your Welsh form live (text only) : Cannot start yet
Previewing a Welsh language question screen as form fillers would see it.
Previewing a Welsh language check your answers screen as form fillers would see it.
Previewing a Welsh language successful confirmation screen as form fillers would see it.
Research findings from testing