New Server and Version

[jakeparham]

Had the OS drive fail on our SnipeIT server but I was able to get a backup of the database and .env file. It was running on Ubuntu 22.04, SnipeIT version was older also.

Have been able to setup new Ubuntu 25.04 server, installed latest version of SnipeIT but have not been able to restore the data from database backup successfully.

Have even setup a second server and copied all the directories/files from the old setup and db but cannot get past the pre-flight. When trying to "create database tables" it fails with the following error.
@extends('errors::minimal') @section('title', __('Server Error')) @section('code', '500') @section('message', __('Server Error'))

Any help would be greatly appreciated.

[snipe]

When you say you copied files/directories, which files/directories do you mean?

Looking at that, it seems like php might not be installed on the new box(es) or the web server might not be set to to parse php files.

[swift2512]

@jakeparham get version of Snipe-IT you were running and install dependencies accordingly. If your version lagged behind considerably your backups may not restore and work properly. I remember people having all kind of issues after jumping from v6 to late v7, etc. Maybe you also tried tonrestore v7 database on v8 of Snipe -IT?

[U-H-T]

How old is older?
I did a server change recently. First got SnipeIT running on the new server, setup database etc, After the initial setup page of snipeit i just restored a snipeit backup and checked the convert database box. That's it.

[swift2512]

@U-H-T What version of Snipe-IT were you running before disaster?

[snipe]

Maybe you also tried tonrestore v7 database on v8 of Snipe -IT?

That should still be okay, as long as migrations were run.