How does our “Send a correction” flow work? Where do these submissions go?

[fancyham]

Overview

We are not currently reviewing or processing corrections that our users send us.

Review how this feature works and figure out how to make sure we respond to these crowdsourced corrections in a timely manner.

Context

On our org detail screens, we have a “Send corrections” link at the bottom where people can submit corrections.

This would be used if, say, the organization is closed, or has the wrong hours, etc. but they do need to be checked for accuracy.

This is the UI food-seekers currently see at the bottom of each listing detail:

Tapping it brings up this dialog:

But what happens after they submit a correction?

What does it look like to our internal volunteers? How are these addressed? Are they addressed?

Action Items

• Where do these submitted corrections go? They don’t appear on the “Suggestions” page https://foodoasis.la/admin/suggestions
• How are these corrections processed? Are they ever?
• How do we want this to work? — if we have it, we should be monitoring for submissions and acting on them.
• Create a regular process that a volunteers reviews and addresses these submitted corrections.

Discussion

Do we have people/volunteer resources to actually do this? These haven’t been a priority

What’s a better process? Should these go to email?

Suggest: A checklist of monthly admin things to review — suggestions (people submitting new listing), corrections (correcting existing listings — this issue), etc. And assign a PM or some other volunteer to do it regularly.