Product: Update Login Page Account Archived Message and Discuss FAQ

[Rabia2219]

Overview

We need to update the error message when a user is trying to log into an archived account so that they know what to do to reactivate

Details

Current Error Text

Login Failed - This account has been archived.

Proposed New Text
Login Failed - This account has been archived. Please contact ladot.tdm@lacity.org for support.

Question
What should the FAQ that explains Archived Accounts include?

Action Items

• Add before and after images to the slide in the staging deck for this issue (see link under resources)
• Get Stakeholder sign-off via the stakeholder meeting slide deck.
  • Create Dev issue with changes specified by stakeholder
  • Create FAQ addition issue

Resources/Instructions

• https://tdm-dev.azurewebsites.net/login

Staging and Release decks

• Staging Deck
  • [Staging slide, ISSUE NUMBER]
• Release Deck
  • [2025-MM-DD Release deck, slide ISSUE NUMBER]